KFC — Restaurant in Newaygo

Placed a drive-thru order at 6:52 PM, August 02 2024. Took almost fifteen minutes to get our order (2 vegetarian NBG, 2 Pinto & Cheese, 2 Beef and Cheese Gordita, 1 Cheese Quesadilla) and after pulling away we realize a NBG is missing. Lineup in drive-thru is now longer than the first time so we park and I run in to get things sorted. Chaos. Manager is calling to some staff to help Nick at the window because the times are way too slow (no kidding) but the guy at the register asks how he can help. I tell him we are missing an item, he goes to get it sorted and someone making food in the back (in a striped shirt) says “Okay, I’m out of chips on this side.” So cashier guy has to go and get this made for me. Not sure why it took ten minutes, but it did. Line is getting longer and at this point no one is at the register. Two other people have already ordered and are waiting, from the sounds of it it’s been for awhile. Someone else comes out and asks if they can help me. I explain, at 7:13PM, that I’m just trying to get my missing vegetarian NBG I ordered in the drive-thru twenty minutes earlier. Finally it arrives, yay. Best part? Get home, cheese quesadilla has chicken. Second best part? When I try to give feedback the links on the receipt are for KFC only and when I put in the order info it says it’s not found/not verified. I’m invested now though, so I go to TB to leave feedback. Almost ready to submit and I’m asked for the store location, and if it’s a KFC/TB I now get to be redirected to start again. Zero confidence this feedback will result in anything but decided to leave it on Google too, businesses seem more motivated by negative Google reviews than by a store survey or a customer standing in...

KFC/Taco Bell is the most exciting place to eat you never know what you’ll open your bag and find but you can be almost positive it’s not what you ordered. I have called and been told they will send a gift cards they’d like to make it up and that never comes either. Super disappointing because it houses my families two favorite chains and they just fail to hit the mark time and again. EDIT You asked if it's changed, you've been watching me again and yes I tried again, with only two cars in front of me I thought this would be a quick stop for dinner.... 40 minutes later I had my meal forty not a typo not fingers hitting wrong numbers the two cars and me built a line out the drive before I got dinner and it took so long I forgot to check the food before leaving. When I got home I was surprised! Only one meal was the exact opposite of every option they asked. 4/5 meals as ordered is a new record for kfc/tacobell trip but so also is the 40 minutes I waited so the stars dont move. I almost moved them down just for obnoxiously bright flashing sign I parked (and shut off my car) next to in the drive thru lane for 25 of...

I don't know about anyone else but when I go into a restaurant for lunch I expect them to follow the laws required by the state which means when preparing food you wear gloves. I watched the gentleman in front of me with his son wait thirty minutes. He paid the amount for his food to a girl we will call "A" who took his money and then turned around to make the sandwich. My daughter and I stood waiting for her to take our order as she continued to ignore us standing there. I'm sorry, I must have had my invisibility cloak on so she couldn't see us. It was all good though in the end when the man ahead of us confronted her and asked her if she was supposed to be wearing gloves and she stood looking at everyone as if she'd never even heard of what them were. She did make them two new sandwiches, with gloves on, and we decided it was time to leave to with the intent of finding actual quality...