Papa Johns Pizza — Restaurant in Newcastle

The pizza is honestly good but if I'm paying $45 for two pizzas I expect to get them delivered to me 5 miles away less than an hour after getting out of the oven. Almost half the time I get a call looking for my location. The last time, and I mean it will be the last time, after three calls still no sign of the pizza. I called the store manager and got no resolution other than "I guess they're looking for you". I called the driver to send it back. There needs to be some training for the drivers and for local management on customer relations. I will find another pizza restaurant that works a bit harder and has a better attitude for their customers. Update. Take anything that Christina Simmons said about this place “doing a 180” with a grain of salt. She’s the general manager who emailed me about my experience, invited me to call to discuss my experience and, after leaving a message on her cell, hasn’t returned my call or bothered to follow up in any manner after two weeks. The problems this particular location is experiencing seem to...

Hey Papa John's, for a pizza "delivery" business that has been unable to locate my house 3 times in the last year or the driver shows up well over an hour later (3x what was estimated on your tracker app, how much longer can you expect to get any positive word of mouth, referrals, or grow your business in this community? How much longer can this franchise expect to thrive once we get a competitor's franchise that can actually deliver pizzas? Just kidding, those are rhetorical questions............ We order from your business due to a lack of delivery options, not because of your exceptional customer support. Amazon, UPS, USPS, FedEx, Lyft, Uber all have figured out how to navigate to my house using google maps----for years now!!! Keep deleting my post. I'm Hangry and bored and will keep...

The pizza is fair..not the best. but way far from the worst. I live in a RURAL area and is the best I can get delivered. ONLY thing I hate and so does everyone else I know is when you call it goes someplace where BARELY English people speaking people want to take your order. Sounds like scammers but demanding to speak to "manager" they connect you to the actual physical store. Throughout the years orders have always been as ordered, the gals always been terrific and if not for THEM and their service I would not use cause of the phone hassle. They keep your number plus I always tip GOOD so I continue to patronize. During covid they delivered and if you can get THEM on the phone you can rest assured you will not be disappointed. For a franchise fast food and delivery I'd give them a five star..BUT.. because of the hassle with the non-English I am forcing myself to...