Cracker Barrel Old Country Store — Restaurant in Newport

This is my first ever review! Two nights in a row our order has been incorrect!

Patiently waiting in line, when my turn was available, I ask for a to-go order to be placed. The hostess said, “I have been told, you will have to wait approximately 35 minutes before your order can be submitted”. Told her that can’t be correct, “it is sir”. Told her I would place the order online and it will not take us waiting an hour for our food.

Last night, 10/6/23, we ordered online and still had to wait an addition 30 minutes past the time of pickup. Simple order of two pot pies. Walked back in to pick up the order, Sitting on the shelf was a big note that read “out of pot pies” with only one in the bag. Knowing our phone number is listed on the order we placed. No one bothered to let us know. Then we were told, we are out of cornbread so we gave you biscuits instead. Finally got the order of substitutions.

One mistake of disappointment, yet we attempted again tonight, 10/7/23, ordered online and received notification that our order was ready. Ordered two more pot pies. Sitting on the shelf was only one pot pie when we were given our food. Asked about why we were short, oh we were completely out of pot pies. Guess Cracker Barrel was going to take our money and short our order hoping we wouldn’t notice. Complete disregard to their customers!!!

We did not cause a scene in front of other patrons. Simply asked for our money to be refunded! Only asked for the refund of the items we did not receive. Both times these orders were made, they were made way in advance instead of an hour of closing. No reason for two nights of incomplete orders!

If I could give 10 STARS to the employee, Randall, I would. This person went beyond his role as an employee to make sure our needs were met. In my opinion, if this location had more employees like him, the service would be incredible. He deserves recognition for his service and I’m sure Cracker Barrel will not...

Today was the second time that I had eaten at this Cracker Barrel in Newport, TN. My first experience was a year ago. I ordered the strawberry cheesecake pancakes, sausage patties and eggs over easy. I asked the waitress if I could substitute the strawberries for blueberries which she said, absolutely. All hands down, that was the best breakfast I ever tasted. I was able to bring half of it home due to the generous portions I was served. I was beyond impressed with the entire experience. Today was a completely different experience and a disappointment. I was looking forward to ordering the same meal that I previously ordered a year ago. I asked the waitress if I could substitute the strawberries for blueberries, she informed me that they didn't have blueberries for a topping. She did tell me that they could prepare blueberry pancakes with the cheesecake filling and top it off with blueberry syrup. I told her that would be great. I ordered the sausage patties, eggs over easy and a side of the hash brown casserole. I waited for over an hour to receive my order. I was brought strawberry cheesecake pancakes, sausage patties and eggs that were cooked over hard. The food was cold, not a single blueberry in sight and forgot the side of the hash brown casserole. Not sure what is happening with Cracker Barrel. For a entire year I went out of my way to tell people about the amazing experience I had with Cracker Barrel. I won't set foot into this Cracker Barrel again. What a...

Unfortunately this was our second and last stop at this Cracker Barrel. The first time the service was so poor we were given our meal by the manager. But any restaurant can have a bad day so we tried again. We were seated and initially waited on immediately, but then waited over 30 minutes for our meal. Although the restaurant was not particularly busy, I figured the wait time may be due to multiple guests coming in at the same time which can overwhelm kitchen staff for a bit. However, that obviously was not the case as our food was cold and the biscuits were hard when brought to our table indicating it sat for awhile waiting to be picked up and brought out. Our waitress did not come back out to check on us for at least ten minutes. She then took our plates and the manager brought fresh plates about 15 minutes later. I don't think the cooks were happy because my eggs were not cooked to order and my husband's eggs had shells (or something) in them. He gave up trying to pick the shells out and just left most of the eggs. Our waitress was not very attentive at all until I finally went to the kitchen myself to get the incidentals we wanted. We spent a total of two hours after seating getting breakfast at a time when the restaurant was barely half full. In the restaurant business at this price point this is an unacceptable...