Burger King — Restaurant in Newton

Sunday morning, driving down the "main drag" and you see two fast food places directly across from one another. McDonalds has a line of cars all the way around the building out to the street, with cars stopped along the road to get in for their turn. Burger King has one car in the drive-thru line.

That visual should tell you everything you need to know, yet I ignored it.

Ordering was painful, but I was pitched a "two croissants for $2" deal, so that didn't sound bad. Between a few of those and a regular value meal that'll feed the hungry pups in the car before church.

We pulled around, paid, and then were told we'd need to wait for eggs. I asked how long and I heard from the back, "I have no idea..." Ok, surely it won't take too long, so we pull forward. Almost 15 minutes goes by, and I kick Mommy and one child out of the car to wait on the grub, while I run another child to church because she was singing in the choir and couldn't be late. I come back, pick up the family, and on the way to church we find out that instead of having a total of 5 sandwiches, we had 3. I also looked at the receipt and we were charged more than the "good deal" we were pitched in line.

It was thoroughly unprofessional throughout, disorganized, and they truly didn't have a sense of what was going on in an otherwise streamlined business model. I was overcharged (or communicated to incorrectly), shorted on the order, and the amount of time it took when they clearly weren't busy was nutty...

And yes, most of us were late for church after all that.

Here's what I want, in this order: -A commitment to customer service so others don't have to deal with this nonsense. -An...

I had to take my daughter to the doctors office. I hadn't had anything to eat all day so I went to the Newton IA Burger King drive thru and ordered a whopper jr with cheese no onion or tomato. Was charged $2.19 for it. I get to the doctors office and open to eat real quick. That is when in noticed there is no cheese on it. I looked at the receipt and yes was charged for it. So I called them and talked with a lady who turned the phone over to a guy who supported to be a manager. I was informed there is nothing they can do for me unless I bring it back. I told them I can't I am at the doctors office and have an appointment less then 9 minutes. I advised I have a picture showing no cheese on it. I was told unless I bring it back nothing can be done. I don't need a new sandwich cause I was so hungry I did eat it. I just want to tell them if they are going to charge someone for cheese then make sure they get the cheese. The manager said to me when they get busy they do forget things. Well it was about 2:25 pm one car ahead of me in drive thru and one car in the parking lot. If they consider that busy then they don't know what busy is. I was looking for a sincere apology and maybe a refund for just the extra amount I was charged for the cheese. Instead I was treated like a lier and someone who wanted free food. I then said fine I have pictures I will post to the internet. He tried to call my bluff and said go right ahead and he hung up on me. Wow I say stay away from the Newton IA Burger King. Once McDonalds opens back up across the street go there or to one of the other...

Maybe Glasses Would Help?

Stopped by Burger King and ordered a large half onion rings, half fries. Apparently, “half” means something completely different here because I got a sad pile of fries with a grand total of FOUR tiny onion rings. I guess basic portioning is just too complicated.

When we politely brought this up to the manager, she brushed us off, saying, “there’s no expertise” and “that’s just how they are.” No expertise? That much was already obvious. It really shouldn’t be this hard to eyeball half and half, but maybe that’s a skill that requires special training at this location. Or maybe she just needs glasses.

I didn’t catch her name, but she was a short, chubby woman with blonde hair and gray roots, wearing a grey shirt. Given her attitude, she must be very confident in her position—because customer service is definitely not her strong suit. If this is the standard at Burger King, I think I’ll take my business somewhere that understands how...