Dunkin' — Restaurant in Newton

What happened to the old crew that used to be here?? This place has gone downhill very rapidly i feel.. the service isn't the same, the female manager is very rude and on multiple occasions has made my simple iced coffee wrong. You open the store at 5am and rather than come in a little early and prep or atleast start the coffee, you make someone wait because coffee isn't made yet at 510am.. then a few times give me the cold brew iced coffee thinking that I dont recognize the difference in taste or forgot the sugars because im very particular about my coffee.. will certainly leave a little earlier and go across town now to the one that has better service, consistency, and a friendlier staff.. bring back...

Order a iced matcha latte wasn’t properly prepared there was chunk of matcha powder at the bottom of the cup and stuck to the ice. Look like they just threw everything in the cup and didn’t even stir it up . I ask the man behind the counter if he could mix it one took the drink pour out like 1/4 of the drink and just shake it in the same cup he hand it said it was well mix. Took a sip and still the same chunk come out the straw wasn’t even enjoyable had to throw out the drink...

I came here after a bike ride to grab a café. Wifi does not work/very, veeeeeeeeeeery spotty (every WiFi connection attempt I made said that internet was not available), and cell service simply doesn't exist here... Not sure if they have concrete walls or what, but this not the place you wanna be if you need any type of internet or even cellular connection. This is not what I would describe as a place for free Wi-fi or an "internet Cafe." Hmmmm. This is the third time I have had...