Dunkin' — Restaurant in Newton

Terrible experience in Dunkin’ , I ordered 2 black coffees, one decaf. and cheese sandwich. Loud women with extremely broken English kept saying to other worker milk, I told her many times I don’t want milk. She didn’t listen and kept saying milk over and over. I said black coffee twice pointing to two cups she put down on the counter in front of me. She let me take it, even thou both workers standing there knew that one regular coffee had milk in it, actually two. No way she didn’t know by than that she made a mistake. I’m milk intolerant and couldn’t drink it, two dollars and 19 cents waisted. The other decaf was for eldery woman as well as cheese sandwich that was fine. All the employees were barely speaking some English, I even brought it up to young man that said that he was the manager. He spoke well and said that he will address it. When I opened regular coffee with the milk ( wrong order) I called via phone the store on 138 Needham St. Newton today many times during three hours without any answer !?! There isn’t phone no. for Dunking corporate on the internet, otherwise I would be speaking to them instead of leaning review here. This is US and employees MUST understand and speak English when the are charging money for order that needs to be correct! I was ripped off and I’m sure it was purposely and not corrected when there was a chance in the store. Terrible service by women that didn’t speak English, wrong order, nobody answering store phone when I tried to get refund. Store is to far to drive back today, so this...

Started going to this Dunkin a few weeks ago and was simply blown away by the service and quality of the food. The team in the morning Selma, Fatima and Paul who work behind the counter are always cheerful and welcoming no matter the day or the time. Andrea who use to work there and still frequents there to dine-in in the morning is great! Also welcoming everyone that walks through the door with a contagious smile and all around great energy. As someone who works in and out of Boston I frequent different Dunkin’s for my morning coffee and this one is hands down the most consistent with the quality of the coffee and food! I will go out of my way now to make this my stop in the morning just for the people and...

Dirty and disgusting. The two girls behind the counter barely speak English and Paul are very rude and talk to every customer with disrespect and disgusting.language. After she threw my change In my face they wouldn't give me my coffee or donuts I ordered. Called the police because they were rude and nasty and finally got my stuff. Whoever manages this Dunkin' Donuts should be ashamed of the actions and the way these girls represent themselves. It is gross and disgusting way to run a business. Look at all the other reviews. Everybody has had enough with these two women. Do something about it and get your business back. These people are nasty and shouldn't be...