Western Steer — Restaurant in Newton

I went to eat with my family 10/24/2024 and the food was nasty no flavor the bar was full of what looked to be old food. I made a plate with cubed steak rice and gravy with some rolls the cubed steak tasted as of it had been cooked with the liver and the rice was way over cooked so I didn't eat that plate went back and got hamburger steak and mashed potato's. The first bite of the hamburger steak and a hair was in it . I asked for the manager and she was polite but did nothing to compensate at all. $90+ and all I got was thank you I will take it off thr bar. I am a kitchen manager at a buffet restaurant and I told her that and that I understand that sometimes things happen and how was she going to compensate me she simply shrugged her shoulders and said thanks again I'm going to go take it off the bar and she never returned to my table never so I'm out over $90 and still hungry at this point. This is not the way to do business and keep guest happy. The manager should be retrained in guest services cause she sure don't know how to handle a problem correctly. I just wanted to get my money for the one plate returned since I didn't eat and had a hair in my food. She offered nothing no even an apology nothing at all. The food was old and the bar was not kept up at all and she being the manager should have been more aware of what the food was looking like and made sure it was fresh and hot not sitting out there looking like 3 day old leftovers. I will NEVER go back to this place and I will be sure to let everybody I know how bad it was. They could've had a repeat guest but she blew that by the lack of concern for her guest and the condition of her food. It won't let me give no stars so that's...

Got there at 719 n informed nothing fresh would be put on bar which is understandable since they close at 8pm n dont wanna waste food.however bar food that was supposed to be served hot ended up being warm n tasted almost cold n nasty.salad bar items wasmt cold and held at correct temp.waitress disappears when you try to get her attention to get a refill on drinks.paid 28.85 for 2 adult buffets.food nasty n cold.service horrible..all of staff standing in a group talking at front counter.in middle of eating we get told after we get our salads make sure y'all done by 8 causs all customers must be out at 815 well they lwt people in to get bar at 750 what they have 10 or 25 min to eat n rushed thru there meal.temo of room freezing..ac cranked to low n got cold chills n shivered thru meal..80 outside but 65 in there and they couldnt turn air up or off n couldnt turn fan above our table off..not busy but no mgt avail to speak with us while we were there they wers preoccupied n unavailable.we barely ate anything but our salads n waitress didnt ask hows your meal or anything n as we left we noticed she walked to our table n told another girl wow they left me no tip n wasted there whole plate of food..well why should we tip you when you never served us and we wasted our plate cause it was nasty n you would of known that if you would of asked why I...

Once again in the hands of the family of the original owners of the Mom & Pop's country ham and Western Steer restaurants, this location has come full circle back to the original quality of both service, and food offered back when at the height of the chain's best days in the 80's and 90's! The owner is a 'hands on' guy who is the head chef, manager, and cheerful greeter of his customers (when he has time between grilling scrambled eggs and steaks), making SURE that his clients are kept happy (Which makes them keep coming back, hopefully bringing friends) to enjoy a fully stocked buffet, rotating between breakfast all the way to dinner, but ALSO making meals to your order! I just got through having breakfast with a church men's group, and the service in our room was excellent, with the wait staff making sure we had full coffee, tea, and cokes while we ate and fellowshipped! I had fresh scrambled eggs, along with perfectly seasoned sausage gravy, and their famous country ham! Also available was freshly made french toast, pancakes, grits, glazed apples, and a whole host of other...