Dairy Queen Grill & Chill — Restaurant in Niceville

Pulled up at 9:40pm after last nights football game for a treat. I was the second car in the drive thru after our brief wait behind the car in front of me we pull up to the speaker to order where we were greeted approx 10 mins prior to the POSTED closing time. Once I had my order together and attempted to place it nobody would answer back so I pulled around to the window to see what the issue was to then see what appeared to be the manager of the facility look right at me, shut every light in the establishment off as well as every light in the parking lot off without saying a word! When I then attempted to speak to him to ask if they were close what the issue was, he turned his back on me and disappeared! Mind you there was a line to Highway 20 at this point in the drive-through. I was at your establishment with plenty of time before closing, I was greeted by you and asked to hold one moment to only be left there without the common decency of a manager to come back across the speaker and say I’m sorry we’re closed etc. then have him turn his back on me And walk away with no answer as to why we are not being served as well as every other person in that drive-through. I have never seen such disgusting service in my life if you post that your hours at your establishment are that you are open until 10pm then that means you were there to service customers all the way up until 10pm! Your establishment is garbage and it seems to be a consistent trend with all of your reviews that I am reading. Instead of every response I am seeing you reply with as I am sorry to hear this or I am sorry you didn’t have a pleasurable experience. How about you take those reviews and you implement changes and fix the problem! you disgust me and I will never ever come back to your establishment again! My recommendation for you to start by firing that wimpy excuse of a man disrespectful manager that you have behind...

"Oh, at this Dairy Queen, we don't participate in that...we don't do the flipping thing here."

Full story: I decided to try the New York Cheesecake Blizzard® but got a soupy, half-melted cup of gooey dairy at the drive-through window. Even worse, they didn't flip it before handing it to me, likely because half of it would have been on the ground. I drove around, parked, and went inside.

At the counter, I showed the shake to an older gentleman who was apparently a manager and politely expressed my dissatisfaction. Initially defensive, he agreed to replace my shake and strode off, chiding the sluggish and visibly annoyed staff. Upon returning, he, too, handed the shake to me unflipped. It was barely better than the first.

Again, I pointed out the soupy consistency, but he blamed it on the syrup and other extra ingredients in the New York Cheesecake Blizzard®. Not satisfied, I inquired why neither he nor the employee at the window had flipped my shake. He looked at me and said, "Oh, at this Dairy Queen, we don't participate in that...we don't do the flipping thing here."

Astonished and perturbed, I took my shake and walked out without another word. In all fairness, corporate does not mandate flipping Blizzards, and locations can choose to opt out. That said, I have since chosen not to participate in eating at this...

We've tried this location several times and the food is OK but the staff is awful. Aside from several of them looking and smelling like they don't shower daily, they can't seem to understand simple instructions or get orders right. Then they blame YOU when things aren't correct. We ordered their 5 dollar lunch specials that come with an ice cream sunday. You are given the option to have your sunday made after you eat your meal which we did. One of the employees brought out the ice cream before we even recieved our food. When we pointed out the mistake she rolled her eyes at us and said "well nobody told ME", and then just starred at us. It wouldn't be a big deal except we had two young children with us who will not eat their lunch if they are obsessing over ice cream sitting there melting. We asked her to take them back and she again rolled her eyes and said she guessed she could put them in the freezer for us for later. When we finished our meals and got the ice cream sundays they were frozen completely solid, who needs hot fudge I guess, and they staff refused to make fresh ones even though it was their mistake in the first place. I observed the same employee doing the same thing to at least 3 other people sitting at tables near ours and being equally rude. We will think twice before giving this...