AutoZone Auto Parts — Local services in Niceville

If I could give them no stars I would. I called asking about a particular part and was very descriptive as to what I needed. The woman who answered the phone was rude and acted annoyed when she had to actually walk over to that section of the store to look and see what they had. After she told me what she saw I knew by her description that was not what I was looking for. Because she was not calling it the right part, I then reiterated what I wanted to make sure she understood. She told me "there are a lot of brake controllers with wires you'll just have to come and look to see what you want." I did not want a brake controller, I wanted a brake controller wiring kit, which I told her on 4 separate occasions. The fact that she did not listen to what I said and was just down right rude from the beginning is what really got me upset. I then called the Fort Walton Beach location and the gentleman who answered the phone was nice. He went and checked the shelves and told me that they don't carry any wiring installation kits. See how simple that was Niceville? He then referred me to some other stores that might have what I'm looking for. The people in Niceville need to check their attitude be more pleasant and accommodating. I will not be using...

I use to like this store, but I’ll never return. Multiple times a few different guys are always rude and standoffish. The last time I went in I had to return spark plugs that almost messed my personal car up and the man behind the counter tried to talk down to me and pretty much told me I didn’t know what I was talking about. After retaliating to this “man” he insinuated he would have fought me had he not been at work. I spent a good amount of money with autozone Since I have a large customer basis and I’ve NEVER had issues like this. Parts being wrong or missing here and there have sometimes been the case, but It’s never been a confrontation when I’ve had to exchange or return parts. I’ll go down the road to oreillys from now on for ALL of my business and any customer...

These stores are basically all the same. Very competitive business with all the auto parts stores, so all prices hover around the same for similar products across all the chains. Really comes down to brand loyalty for most people.But its the people behind the counter that make the difference. Who do you like, and is most helpful. I like the people at AutoZone, the place seems more chill, and I take advantage of the $20 rewards program...which you have to be careful about. Read and understand it or you'll get screwed. Just gotta play the game, but $20 back on $100, ain't bad. (But you have to spend in increments of $20 min per purchase, 5 times. So it only works if you have like multiple cars you take care of and pass by the...