Chuck E. Cheese — Restaurant in Niles Township

Update: I submitted this review to the website and was contacted by customer service Brittany. They assured us that the matter would be addressed. Today in the mail I received a guest pass from Jaquelin who is the administrator of guest relations. They also were sure to mention how it was addressed and I feel very heard. I appreciate the concern both of them have, and how much they care about their customers. I have never received this type of care before about a bad experience and I can tell Chuck E Cheese cares a lot about their patrons.

My family decided to go to Chuck E. Cheese due to receiving emails about the Halloween festivities. We were excited to be able to include our daughter in the dance party and have her run around. We get there before 6:30 and there is a costume contest about to start. Given, she wasn’t wearing one but neither were a few kids participating. What I could assume was the manager ignored my child but asked other parents about their children. The Chuck E Cheese person in a costume acknowledged the other children, but when it came to mind didn’t put their hand over her head. She was completely ignored by the person in the costume who already seemed they didn’t want to be there. I was extremely disappointed and not to mention upset, that’s my child being ignored. After the costumed person hurried away immediately after, everyone received a certificate for participating except for my child, once again, being ignored. Luckily another parent noticed this and approached us with their certificate. But over all, I am completely upset by the treatment my child received tonight. How is it at a place specifically for children she was ignored? Why would I want to enter an establishment that purposely ignores their marketing demographic? There wasn’t even a dance party at the end either but I didn’t care much about that after seeing my child ignored. I don’t think I’ll ever step foot in there again after tonight. As a...

Hosted my sons 3rd Birthday Party. I selected the Mega Superstar so they all had 2hrs of unlimited play which was awesome!

Now the rest of service was pretty mediocre. Our host Anahi was pretty clueless about most basic questions. Didnt even bother approaching me until after 6pm ( Since my party was from 6-8 i was told the "host" would talk to us around 5:45). Now guests are arriving and instead of meeting them im here trying to figure out which pizzas to order and what kind of ice cream and the timing of the cake cutting, what to fill for the kids to drink etc. Throughout the night she had this blah look on her face like she was being forced to be there. I asked her to make an additional 4 large pizzas, but she FORGOT to mention it to her manager or the kitchen so nobody made the food. Many Hangry Parents. Then she asks if its okay to clean up the CEC decor since my party was over at 8. Even though she forgot to order the pizza she was telling me my party time is over... All the while her manager Rick kept asking me to give him a review on our experience. Mind you he started at 630 asking me to give him a review. Continued asking me every single time he saw me (5 times until i finally did it in front of him around 7pm halfway through the party). Also he kept asking me to settle the bill, settle the bill, settle the bill. I believe close to 7 times he asked me to settle the bill throughout the night. I kept insisting to do it at the end as guests were asking for more soda, or points, etc. All in all, the kids still had a great time! Thats all that matters, just be mentally ready for some headaches...

These guys definitely need to fix their customer...

I just had the worst experience I've had here and been coming since I was a kid. Now I bring my kids here. (Or did now) I have two boys and the oldest who is 9 wanted to play the claw machine. I was a few steps away with my youngest who is 4 yrs old. I see a guy playing the claw machine, turns to my son says something to my son and goes back to playing again. I walk over and ask my son if he was ok. He said he wanted to play. I told him after the "gentleman" was done (mid 30s) he could have a turn. And I asked the guy if my son could have a turn after. And he started swearing and yelling at us saying he wasn't leaving until he won a ball for his son. My kids didn't know what was going on so kept going by the machine so I got scared he would hurt my kids. Employees were just staring. Another customer got up and left. I made a call to get my kids picked up as I feared for their safety or them knowing which my car was driving. Manager did nothing also after I asked for help. She just gave me cooperates number and walked away. As I'm making the call to get a ride asap to pick up my kids the guy is yelling across the room to his wife swearing about us...saying he was "calling his guy" I just left and walked across the street even though it was cold and raining. It's a horrible feeling to get verbally attacked at a children's place while with your kids. It's even worse that the employees or Manager did anything to make us feel safe until we were...