Geek Squad — Local services in Niles Township

I had an appointment with Justin, a Geek Squad associate at Best Buy, Thursday 11/14/24 at 2:40 pm. I was unable to use a previously purchased Fitbit. Justin spent a great deal of time with me and was courteous, patient and explained the problem thoroughly. The Fitbit could not be connected to my phone. He also explained how I could use my new Apple Watch to record steps, and walked me through the process.I actually did not need the Fitbit. Justin’s patience and explanation were deeply appreciated and I appreciate the kind service he...

Geek Squad department is absolute trash. Don’t waste your money on the warranty or your time with any of the customer service employees. They’re all incompetent. I’ve been having the same issue resurface with my device that I’ve spent thousands of dollars on in addition to hundreds on coverage and I keep coming back with the same issue after repeatedly being lied to that it’s been fixed. Ridiculous. Extremely disappointed with the quality of service. Ps Tracey Lee should be fired. Doesn’t have the right attitude to be in...

I agree with the majority of the posts here. Geek Squad should not be operating. Particularly the employee at the Harlem/Irving in Norridge, IL. He went out his way to give me no information and get me out of the store as soon as possible. Mind you, there were no customers around. Furthermore, he threw out random wide ranging quotes on costs. Best Buy should do a better job on hiring employees. I know it’s tough out there, but geez. My visit was the same day I left...