Larsa Mediterranean Grill & Pizzeria — Restaurant in Niles Township

I understand what a bad review means during COVID, how it impacts a small business during a vulnerable time, but I honestly am not getting my voice heard elsewhere. I feel like I'm left with no other option.

(This is my second time having bad service from this restaurant.)

I ordered a pizza and salad yesterday for dinner from Larsa's Mediterranean through Uber Eats. When things started running behind I called the restaurant. I was assured that my food would be there "soon." It wasn't. I kept calling. Next the restaurant's delivery driver took way longer than s/he should have and upon arrival claimed "the door was locked" at my building. Apparently the driver has never delivered to an apartment building before and is unfamiliar with buzzers?! (For the driver's education: You buzz my apartment with the appropriate button, I hit a button on my end that lets you in, and you deliver my food.). My food was left outside of the building, next to the sidewalk where anyone could take it.

I reached out to the restaurant to complain. They said the fault lies with Uber Eats. Uber Eats says the fault lies with the restaurant. All I know is that my food was an hour and a half late, and the restaurant ultimately is who received my money and who ended up delivering my food. The owner said "free dessert," but could not be bothered to apologize to me over the phone. I spent over $25 on a cold meal that took one hour and forty minutes from ordering it to delivery and nobody cares.

Uber Eats has no customer service phone number, no email, and their chat Help service says the responsibility is the restaurant's and refuses to accept anymore attempts on my part to ask them for recompensation. The restaurant says they cannot help me, but ultimately they are the ones who took my money and sent the WORST DELIVERY DRIVER EVER. So I am placing the fault with the restaurant, and no a "free dessert" is not an acceptable response. It is bad customer...

Larsa's Mediterranean in Skokie offers a delightful experience that combines traditional flavors with a cozy atmosphere. The kababs are absolutely delicious, perfectly seasoned, and grilled to perfection—tender, juicy, and full of flavor. The fatoosh salad is fresh and vibrant, with just the right amount of tangy dressing and crispy pita, providing a great balance to the meal. If you're in the mood for something a little different, the pizza, crafted by a seasoned veteran of the kitchen, is a must-try. It's clear that years of experience go into every bite, with a crisp crust and a unique blend of Mediterranean ingredients that really set it apart.

The service is top-notch, with Marvin, the manager, creating a welcoming and friendly atmosphere. He takes great care in making sure guests feel at home, adding a personal touch to the dining experience. Whether you're a regular or a first-timer, Larsa's Mediterranean is a spot you won't...

The food was disappointing and the delivery was over an hour late. I get that it was Friday night, but it took them 2 hours to deliver the food. (an hour later than the promised delivery time.) My family was hangry and the food was completely cold by the time it arrived. The pizza was greasy, even my pizza loving 9 year old complained. Kefta had good spices but was undercooked and pink in the middle. Hummus was good but pita was solid hard as rock and we could not use them. Jerusalem Salad was over dressed and had too many onions, I wish there were more cucumbers and other veggies. I did like Laham Ajeen but the crust got really hard since we had to reheat it. Overall, it was very unpleasant. They should really look into hiring more than one...