NC Chocolatier — Restaurant in Niles Township

DO NOT DO THE FACTORY TOUR!!! We did the factory tour, and this had to be the worst tour ever. We started at 3:10pm and ended at 3:36 pm. There was 10 people in the superrr tiny small area, the lady giving the tour did not properly explain anything! We barely got to participate and kept bumping into the very large sized woman and man that were brought in with us! We didnt get to make our oreo cookies, the caramel/chocolate apple or the pretzels. There was NO FREAKING SPACE!!!!!!!! And it was supposed to be an hour tour! It ended in 26 minutes!!????? What in the actual eff did we pay for? $80 for apples!???? My kids didnt even get to participate properly! And if each slot has 8 people, why the hell were there 10 people in there!??? Top of it, you should be mindful of obese people, if they are obese they should be only 2-4 allowed at a time. We had a chocolate factory tour in orlando and kids loved it!! They educated us, we got to make our own chocolate bar, and each of us got to participate properly because they were organized and knew how to interact with kids. These ladies had zero interaction with kids. I don’t know if they were tired or what the issue was but we paid $80 for apples and came out in 26 minutes! Most terrible experience possible! I am going to be leaving a review on all of your pages so people know what the hell they are coming in for. We didnt even get our own chocolate bar to create!!! They had the other people make 1 bar and everyone shared!??????? It wasn’t set in the freezer properly and it was...

This review is for the Chocolate Tour & Tasting. I signed up with my 5.5 year old son and I for a tour at noon on a Sunday. We arrived a few minutes before 12, greeted by our host Blanca, given aprons and hair nets, and waited until other members of the tour showed up. We had a total of 8 people on our tour. Once everyone was ready, 10 minutes past 12, Blanca gave us gloves. They had child size apron and gloves, so obviously, they cater to kids. First, we were introduced and shown the inside of the cacao plant. We were invited to taste the seed from the plant: both whole and in pieces. She then allowed the kids to measure certain amounts of coco powder and coco butter (and sugar) to make a chocolate bar, which we tried near the end of the tour. From there, we were invited into the back area. The place is small that we all literally had to walk in a line. But within that small space, we dipped pretzel sticks and a cookie into a vat of chocolate. Lots of sprinkles and other toppings were available to decorate our sticks. We then dipped an apple into some warm caramel and rolled it over nuts or fruity pebbles. After we all took turns and completed our tasks, we went back out into the store area to bag our creations. Blanca was great throughout! The whole tour took about an hour. The experience and take aways makes this...

Update!!! Was promised a refund and still nothing! See owners response below….. dated July 5th, today is the 16th — still no refund The owner Michael is a LIAR and certainly not a good business man! See attached screenshots for details!

Re: Chocolate Tour Great concept, however, super small area to perform in, I mean super small plus we had a group of ten, which was way over capacity for this room - should be reported to the village. Groups of four would work… the kitchenette needs a cleaning and the entire set up should be reorganized…. Everyone was all over the place and it was a difficult process! Adults and parents with kids should probably be in separate groups as well… this would be helpful! We looked forward to this experience but we’re disappointed, what was extremely sad was that one of the customers made a rude comment about my two year old daughter and the instructor basically sided with her vs informing customers not to make comments about other customers! The main instructor was not too nice. We drove for over an hour to this place and will...