Firehouse Subs Stony Creek — Restaurant in Noblesville

I order for our company on Tuesdays. Usually about 11-15 orders. I signed up for an account with this company and the email sent to me to verify my email address was a bad link. Can't verify my email address. Somehow I was still able to add items into the cart.

I was entering the orders as I got them from my employees only to find out that the cart just deleted the order if it sits idle for more than 10 minutes. Why? Is there some security risk here that it ever needs to expire? Also, its s sub shop, why wouldn't you have a place to put people's name for obviously custom orders on this website?

So I wait to add everything until I have all the orders. But at some point the thing stopped adding the orders and was stuck at 13 items and the total. No matter what I tried adding to the cart it did not add it to the cart. Im so frustrated at this point because time is ticking. I need an 11:45 pickup and it's already 10:30.

So I call the store hoping that I can just tell them my order. YOu have helpful employees. Its the only reason I didnt rate this establishment a 1 star.

It's now closer to 11am. Since it was such a large order they asked me to email it. So I did. I emailed it to them immediately. Left my phone number with them so that I can pay by card over the phone when it was all set. 15 minutes later they call me and ask if I had emailed it. I had. So then we figure out a different email to send it to. OK.

I still need an 11:45 pickup. At this point it's 11:15-11:20. So, I'm waiting for them to call me so I can pay. 11:45 rolls around and I call and speak with who I assume is the manager. She's in the middle of making all these orders still and tells me she will need another 15 minutes.

So now it should be done at noon. We can wait. One of our employees leaves at noon and it takes about 6-8 minutes to get to the Sub place. So they had more than the 15 minutes they needed to get it all done. We were thinking maybe 20 minutes and he should be back with the order.

12:30 rolls around. He is still not back. Our Store Manager says that our employee is still waiting for the order that is STILL being made... 45 minutes after they needed just 15 more minutes? We decided that that employee would pay with our store card on site. Finally at 12:40 our employee is back with our order.

None of the salads have dressing. No napkins No cutlery The wrong chips Missing potato bowl of soup At least the food had our employee names on it so distributing the food wasn't too difficult. That was nice.

Incredibly frustrating experience.

Broken links. An expiring cart for a sub shop - wuh? A cart that stops accepting items after a certain point. Why? An email address that doesn't work. Its 2024. Might want to look into that. Employees who tried their best but can only do so much when their technology isn't working. Though the lack of napkins, forks, soup, wrong chips and no dressing... Hmm.

I know they were slammed because it was lunch time so I get it, to a degree. But no dressings for the salads? Also the veggies in the salads were wilted. Like those tomatoes were cut last Saturday, and its Tuesday.

Awful experience and we will not be ordering from you guys again.

Cheers.

4/4/24 - Edit after Owner Reply: The amount of stuff that was wrong is just not salvageable. Not to mention the numerous other reviews which all touch on the same issues we had. So while your cookie cutter reply was seen I do not believe that you will do anything at all to remedy these issues. Best of...

This Firehouse Subs location, a culinary haven that beckons with the promise of hearty subs and an experience that transcends the mere act of dining. As I step into this establishment, a wave of familiarity washes over me, akin to the comfort of an old friend’s embrace. The staff, a symphony of camaraderie, orchestrates an ambiance that resonates with warmth and authenticity.

In a world where culinary excellence often takes center stage, it’s the unwavering commitment of the Firehouse Subs team to craft a genuine connection that truly captivates. The simple act of remembering a patron’s name transcends transaction, elevating it into a ritual of fellowship. A chorus of smiles and genuine greetings echo through the space, underscoring the establishment’s unwritten motto: “You’re not just a customer, you’re family.”

And oh, the subs! A medley of flavors and textures that dance on the palate, each bite tells a story of carefully selected ingredients and culinary finesse. The symphony of tastes speaks of dedication, an unspoken pledge to provide nothing short of sub perfection.

In the midst of the culinary landscape, Firehouse Subs stands as a testament to the notion that a great meal is not solely about the ingredients, but the experience as a whole. It’s the soul of a place that lingers, the memory of a smile and a name that endures. If you’re seeking more than just sustenance, if you’re in pursuit of a dining affair that transcends the plate, Firehouse Subs is the destination that beckons you to partake in its...

Firehouse subs are unique! They have chill it'll names like a hook-and-ladder hero in other fire department names looking for a good quality meat you have found the right sub shop! They have the few basic meat turkey ham bacon roast beef pastrami corned beef brisket and can't forget to stake! The add-ons are limited but you can get them for absolutely free what you want on your sandwich! Don't forget to meatball in that awesome Captain Sorenson sauce a unique sweet and spicy BBQ exclusively through firehouse subs! The environment school they have old fired suits close hats gloves access hoses pictures of local firemen in your city and let's not forget the axe! Your meats are high quality they're always good! Can't forget to bring the kiddos they have free fire hats as well! We serve chili potato soup macaroni and cheese and they also have salads! Can't forget their exclusive cherry limeade the only place you can get it Firehouse subs!! Vandrie always tasted just like the fire. The pickles are amazing they coming 5-gallon Firehouse Sub buckets but you can take home for $35. For a bucket of pickles or 3$ for a empty one great environment great music while you eat if you're thirsty about 80 different flavors of Coca-Cola products! Highly recommended for the folks that haven't gone the ones that have always...