Bangkok Thai Cuisine — Restaurant in Norfolk

WORST CUSTOMER SERVICE!!! I wish I could leave zero stars.

On Monday 12/19/2022 at 6:00PM, my husband and I placed an order with Bangkok Thai via a third party app “Smile Dining” online. We were advised via email that the order would be ready for pickup in 15 minutes and we went to pick up our order at 11 W Hundred Rd, Chester VA 23836. When we arrived, the restaurant was closed. We assumed there was a mistake in communication between the restaurant and the app, as we called the restaurant in Chester and they were indeed closed. We intended to wait until the next day of business to call and confirm the order was placed during closed hours. At 8:30 PM, we received a call from Bangkok Thai asking if we were coming to pick up the food. I questioned the caller as the restaurant was clearly closed. After asking several times, the caller stated the restaurant they were calling from was from Norfolk, VA. I explained to them that the order to their restaurant must have been a mistake on the app as my husband and I reside almost 2 hours from their location. The caller was very rude and became argumentative with me, asking me what he should do with the food? After almost 10 minutes of him arguing with me, despite me explaining the mistake in the app and the distance from their location, I handed the phone to my husband because the caller continued to berate me. Eventually the caller stated he would issue the refund for the food. On 12/22/22, the charge was processed with my bank and the refund was not issued. I called the restaurant this evening to speak with a manger and I was placed back on the phone with the same individual. He claimed he was the kitchen manager and then told me he was a server, and a chef, and not a manager unless he “wanted to be”. He told me that he only stated the refund would be issued “so I would shut up”. He continued to belittle me and taunt me, and refused to give me the mangers name or the next day they would be in the restaurant, or to issue a refund. He told me to “let it go”. I filed a complaint with the Better Business Bureau on 12/22/22. It is now 1/13/2023. BBB advised me of the following: Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.

This is an incredibly unprofessional establishment, and I am appalled at the way their employees treated my family, and the failure of their manager to...

This place was an unexpected surprise but definitely people should try.

I think that other multiple businesses that haven't succeeded at this location have possibly given a bad wrap to this business.

I have been watching this business and noticed not much business was going on here, but I did give it a try last evening AND so glad I did! I ordered dumplings, a soup, and coconut pudding. ALL were very flavorful and satisfying. The soup, I did ask for it not to be spicy, but it was, it took me a while, but I made it through it; and enough was leftover to take home. I almost forgot to mention that the waitress brought me a salad with ginger dressing, refreshing.

The coconut pudding was a new dessert for me to try. The waitress did mention for me to be sure to eat the top and bottom layer together all in one bite. There are two gelatin layers. The bottom is mostly like a gelatin paste, and the top definitely is the coconut flavoring, but together, it is very tasty!

The customer service was excellent. She came back several times to check and make sure everything was satisfactory. She continued to refill my water glass, and when I requested a to go container and bag, she was more than happy to accommodate. I really do recommend stopping rather than bypassing this local Norfolk establishment. Even if the parking lot is empty, give it a try. I believe you will be very happy you did as I was. I will be returning to this local...

Definitely worth a try if you are in the area. Menu is varied and they have all the favorites I like. Spice level is in line with most other Thai places in the area. I ordered the combo fried rice (shrimp, chicken, beef and ordered level 4 because you never know what the chef's level 4 is. It wasn't hot enough for me in hindsight, so the server did provide extra chili pepper to heat it up to my liking. Next time I'll order level 5 or higher if they are like Racha Thai and have an off menu level. Regardless, the food was delicious, generous serving sizes, and atheistically pleasing to the eye. Service was top notch and it was clean. The building is pretty old and despite their best to make it look up to date, you can tell. Nothing against them. At least it is clean, so no real complaints here. If I'm working in the area, it will be on my short list of places to eat a good lunch. Thanks from Uncle...