Gong Cha — Restaurant in Norfolk

As a lover of all things Boba, I've ordered from them multiple times before, but the customer service by a team member (Cole) tainted my view on this place during an incident. As my order, in which was paid and tipped by me was called, I went to retrieve it from the counter just like any other time. Hesitating, the team member kept asking if it was mine, insisting it may have belonged to a couple (Caucasian) whom ordered after me, insinuating that I may have been lying. After several polite"yes" confirmations, in which I shouldn’t have to do, he finally handed me the drink. Although this may have been an "off" day for him, which I understand, it does not negate the fact that I felt somewhat profiled and very disrespected. The drink was good, the atmosphere is beautiful, and the workers are often nice, but the service I received makes me hesitant to return and felt to let...

The decoration of this location is beautiful but the concept is not well executed. Walking in I thought I had the wrong location because the outside signage does not indicate 2 restaurants with a shared space. It was really nice to see the Japanese history on the wall which then drew my attention to the asthetics and Japanese language throughout the store.

In attempting to use the front kiosk to order food I noticed it was only drinks. There was no signage explaining how to order and the employees were more concerned with socializing with one another. I stood around at least 3 minutes before someone greeted me. That does not seem long, but average greeting time in my experience across multiple eateries 30 seconds or less. After I ordered the employee told me the food kiosks were off to the left instead of being in the same vicinity as the...

I recently visited Gongcha and was impressed with their wide variety of milk tea options. The drinks were flavorful and refreshing, and I appreciated the customizable sweetness levels. I tried their classic milk tea with boba, which had a perfect balance of tea and milk, and the boba was chewy and fresh. The staff was friendly and efficient, ensuring a smooth ordering process even during peak hours. The shop had a clean and modern ambiance, making it a pleasant place to relax while enjoying my drink. Overall, Gongcha offers high-quality milk tea with great customization options, and I look forward to trying more of their unique flavors...