Panera Bread — Restaurant in Norfolk

A Reliable Campus Go-To with Room for Polish Panera on Monarch Way is a staple for a reason. Situated conveniently on the ODU campus, it’s a consistently solid spot for a dependable lunch or a comfortable place to study. The "You Pick Two" is a classic combo that rarely disappoints—my recent broccoli cheddar soup and turkey avocado BLT were both fresh, warm, and satisfying. The quality of the food is reliably good, exactly what you expect from Panera. The atmosphere is one of its biggest draws. It’s generally clean with plenty of seating, making it a great place to meet up with someone or get some work done. The aroma of fresh bread and coffee creates a welcoming environment that’s a definite step up from fast food. The service is typically friendly and efficient, though during peak student rush hours, the wait can get a little long and the staff can seem a bit stretched. The reason for holding back that fifth star is the occasional inconsistency with order details. On this visit, I'd asked for an apple with my meal but received a baguette instead. It's a small issue, and easily corrected, but it does happen from time to time. Overall, this Panera is a strong choice in the University Village area. It offers a comfortable setting and a menu you can count on. While minor hiccups in service can occur during the busiest times, it remains a go-to spot for a...

This is not my average review, but after the treatment I received, I felt it was appropriate. First, I want to warn anyone who orders on the kiosk and customizes their meals. With the new changes to the Panera menu, the green goddess sandwich no longer has an option that comes with chicken. When I ordered on the kiosk I added chicken to the melt but it could not be processed because I needed to remove the pepadew peppers, which were out of stock (but somehow they were still on our sandwich). So after making that change, we believe the chicken was also removed from the order, though we did not select to remove it (and the chicken was definitely still in stock). Once we received the order we noticed the lack of chicken and I went to speak with the staff. One of the staff members was very kind but another was rude, condescending, and talked over my explanation. She spoke down to me and told me to just order a sandwich that is no longer on the menu. I made it clear that I had no issue paying for additional chicken if need be. I paid for the chicken, which they didn’t even heat up for me. The staff member rolled her eyes as she gave me the chicken and scoffed at me as I walked away. Food was still tasty but the service does not make me...

I had ordered a You Pick 2 (Chipotle Avocado Melt and a bowl of Broccoli Cheddar) and my sister got a Duet (Grilled cheese and tomato soup) and a half Frontega. Majority of the order was correct except for the fact that I was given a bowl of Chicken and Wild Rice instead of what I ordered. I called the restaurant to tell them about the error and the man I spoke to was very understanding and reassured me that we could come back to get the correct soup after our classes. He said we didn't need to leave our names or anything and that he'd let the other managers know. When we went to get the soup, there was a lady with dreads that I'm assuming was a manager that didn't seem convinced that I was there to get my order fixed. She was unnecessarily rude and acted like I was an inconvenience for her when it was their mistake that left me with half of a Chipotle for lunch. She still gave me the soup though. No spoon, no napkins, just soup in a bag. I hope this Panera can teach all of the employees to be as hospitable as the...