The Baked Bear — Restaurant in Norman

During my experience at the baked bear as a DoorDasher, I entered the store to pick up an order and was greeted with not even a welcome. this was not my first time picking up from the store, so it was easy to tell something felt off.. I usually have great things to say about the Baked Bear and their customer service but today A employee by the name of Lane made me feel very uncomfortable during my time at the establishment. As I attempted to pick up the order which was already late because he helped everybody Before me I let Lane know who I was there to pick up for by reading him the first name and the last initial of the order. He then proceeds to ask oh well can I see the order so of course, I provide him with the order by showing him my phone and I proceed to ask him in a way that was polite and proper. How could I have known the order name the full name if I didn’t have the order basically and he proceeded to tell me that people just come in and take orders sometimes when they say they are for DoorDash although they store orders in a cooler. My response was I would understand that but I told you the name boss like the full name. He said yeah well people also just come in here and make up name sometimes and then they get the order which sounds to me extremely unlikely like if you happen to just create a name in your head and happen to be right, it just seemed like racial profiling. He explained that he was sorry and that the policy is to do that. This is untrue because on multiple different occasions when I’ve picked up, the policy has not been that. I usually just come in and can tell them the name and from the name alone because as a Dasher, you are required to get your orders at a certain time and like I previously stated it was already late so you asking me to show you the name which I just told you it’s now taking more time from my pick up so I just wanted to leave this complaint It just made me feel extremely uncomfortable and I will not be...

I’m not sure what is wrong with the two ladies working tonight, however, I wish we would have received the same treatment as the people that came in after us. With this being my family and I first visit, we stood in the front for a bit trying to figure out how everything worked. We were left to figure out everything on our own while the two associates just stood looking at us and spoke to just each other. They were very rude throughout our experience and they rushed us. They refused to make eye contact and when I left a tip we couldn’t even get a thank you. A different family walked in after we were helped and were greeted right away. After greeting, the ladies that just finished helping us were all of a sudden very happy to help anyone that wasn’t us. They asked the next family if this was their first time then continued to explain literally everything to them - a service that I guess wasn’t available 3 minutes earlier when we walked in. I guess that service isn’t available to minorities...

This afternoon, I ordered cookies for my son who has just experienced a tragedy at school. My order never arrived. When I called to check, they gave me the Uber drivers number and basically told me it had been picked up hours ago. The Uber driver told me I didn't include the exact apartment address, which I went back and checked and definitely had, so he just knocked on a door and they said they were me and took the cookies. I asked him why he didn't call the bakery and confirm an address to which he was rude and told me I definitely didn't give an address. I called back the bakery, thinking a dozen cookies to replace would be minor to salvage the situation, and they told me it wasn't their problem and I needed to take it up with Uber Eats. I definitely will tell all Sooner parent pages to consider another bakery if they need a treat for a student. Do not patronize...