Donatos Pizza — Restaurant in North Canton

I called and placed an order for a medium pizza and 12 boneless wings. The order taker said "So you want a full order of wings?" I reiterated I wanted 12 boneless wings. He got an attitude. "So that's a full order of wings." At this point I'm perplexed. I checked the website before ordering. They sell wings in 6, 12, and 30. No where on the website does it use the wording "full order." For the 2nd time I replied, I'd like 12 boneless wings, please. He then sighed. He said we call 12 wings a "full order." I told him I did not know that. I just needed 12 wings. When I pulled up in the drive thru I gave my name and said I was there to pick up my order of a medium pizza and 12 wings. Their employee rolled his eyes at me as hard as he could and said, "A medium pizza and a full order of wings?" before slamming the window in my face. He saw me staring at him and when he opened the window again he was "nicety." I felt VERY uncomfortable. The whole exchange was nearly comical if it wasn't so creepy. He was genuinely upset because I would not say "full order of wings." This is not normal behavior. I worked 16 hours that day. I just needed to grab dinner and call it a night. I should have been the one upset because he gave me such a hard time placing my order but I wasn't. I forgot all about the exchange until I got to the restaurant and he started up again. There was also an employee with his own personal drink cup sitting next to people's food on the counter. I'm pretty sure employees are not supposed to be eating or drinking in food prep areas and there were people's open orders of food and utensils to cut the pizza on the counter next to the cup. I left a comment on the company website. No response. I will never be back at this restaurant. There are at least a dozen pizza restaurants near Donato's. I'll spend my money...

I ordered on line at 6pm for delivery (we live 3 miles from the store). After paying for the order I was given a 7:47 pm delivery time! An hour and 47 minutes!! I tried calling to cancel the order. I have now been calling consistently for 30 minutes and no one has answered the phone. Several years ago we ordered form this location. I ordered a gluten free pizza and was assured by the young lady taking the order that they had a gluten free crust. I verified that it was an actual gluten free flour based crust. She said yes. It ended up being a piece of burnt cheese with toppings! A mess! Yet we chose to give them one more try. Won't ever order from here again. Disgusted. I can't cancel the order on line. Someone has to actually answer their phone! I had to give them a star in order to post but this location is terrible! And yep, still no answer as I...

Rip off!!! This is the second time I’ve order through the app and it’s gotten my order wrong. This time I ordered extra on my salad and of course I’m charged for every extra. It came and it was a plain salad with just tomatoes on it. But my card was charged the amount of the extras plus tip and delivery. I called the store and the manager was arguing with me saying my card was charged less and I told her that I looked on my bank statement and it was saying pending the amount that had the extras. She said once it goes through it will say the correct amount. I asked her what if it’s not and she told me to go to my bank. Good business professional. I removed my app and will never order...