Dairy Queen (Treat) — Restaurant in North Carolina

So I thought I would treat my friends and I an after dinner treat. We go in here...we see a mom and her three daughters enjoying their ice cream. We looked at the menu board and try to decide on the variety of treats Dairy Queen has to offer. Another family of three walks in...and then a middle aged couple...and then another customer...another customer...and FINALLY! A Dairy Queen employee shows up from the back. I asked if he was on break since there was no one at their drive-thru windows when we walked in 30 minutes ago. And we were the only customers online. I get a mumble and a weird look. So we give him our orders, he rings our order on the cash register...walks away as I pay. My receipt prints out...and no employee. Where did he go? No one's in the drive through...and by now there are about a good 15 people in line. So I grab my receipt, my friends and I sat down in one of their tables...as we watched the other customers wait...and wait....and wait. Finally, the young man that took our order showed back up to give us our order...one...at...a...time. ZZZZźzz. Oh wait! I ordered their new medium Caramel Java Chip blizzard or something liked that, and it looked liked a small, my friend then gets his banana split...WHOA! That's a banana split...it was so small he thought he was given a kid's menu banana split. Even the banana looked liked those tiny bananas. My other friend's dipped cone was supposed to be a chocolate and vanilla swirl dipped in chocolate. Well she was told their machine can't do the swirl that night? She asked if it was broken, because we just saw one of the other customers sitting there with a swirled chocolate and vanilla ice cream cone. The young man said, "Well if you want I can put the chocolate on top of the vanilla?" LOL. So our bill came to about $18...was it worth it? Eh! I gave you 3 stars for the food because we wanted a sweet treat that was nostalgic...the service is liked any fast food places in America now..I can't even used "mediocre" because it wasn't even that. Let's just say, none of us were thrilled. I didn't even want to complain to the lady that came out to help this young man out. If she was a manager or team lead, she didn't looked happy either that they had customers. Btw, if anyone wants a job in the food service industry.... let me correct myself...in Customer Service, overall, it's not that hard. SMILE...BE COURTEOUS TO THE CUSTOMERS...I understand you need a job, but guys, BE GRATEFUL!!! Oh, btw, I did come back two days later with my Goddaughter, what can I say?Thumbs down! Does Google even have 0 stars in...

Visited this location on 03-26-18 during the late afternoon. When we got there, there was only one customer. It took the Caucasian teenage boy a few minutes before he was able to take my order. About 7 minutes pass before they start giving my family our food. Everyone got theirs except my mother. They gave her a "mini banana split blizzard" instead of the "mini banana split" that we ordered. I returned it and told the boy that it was wrong, if he could please remake it. He kind of nodded? and walked away with the mini blizzard. I went back to sit down and my mother decides to order an extra item. She orders it and the same boy gives her the mini blizzard AGAIN. So we just took it and went with it. The ice creams were good though.

About a half hour later, we return through the drive-thru. I get put on hold by the same Caucasian teenage boy, 5 minutes later he finally takes my order. Order was: 1 large REGULAR banana split. I arrive to the window and pay the African American teenage boy. 3 minutes later he hands me 1 napkin, 1 spoon, and 1 banana split BLIZZARD. I informed the African American boy that was wrong, it wasn't supposed to be a blizzard, just a banana split. They remade it and I was on my merry way.

Basically they messed up my order twice! Dine-in and drive-thru. On the same item. This is very annoying, thankfully I am very patient. It's funny to me how I applied 1+ yr ago and was not hired, yet, I would have been the best employee. Dairy Queen missed out and now have these...

I would give them less than one star if I could. Rude rude rude!!!!! The general manager is rude. I ordered a blizzard with extra Oreo (for which I was charged .69) and when I received it I noticed the cup was full but I didn’t complain because I was having a great sunny day. After pulling off from drive through I begin eating it and noticed it didn’t the extra Oreo. Unfortunately there are medians so I could not immediately turn around. I kept calling but no one answered the phone although the place was empty. When I returned of course it had melted. The General Manager, he stated he was at least, accused me of eating all the cookies and most of the blizzard. First he said I can give you a scoop of Oreo??? Then he said I need to write this down. I told him do you think I would have turned around and drove back just to get a free blizzard??? Really. I explained that the cup wasn’t even full! I should have complained in the beginning for the less than full cup but no good deed goes unpunished!!! I said you know what you must need the $4 more than I do so I don’t need a remake and ask is this how you treat your customers? If you want to be mistreated and unappreciated use this Dairy Queen. I will make the extra trip to the Westwood Location where they don’t short you and...