Einstein Bros. Bagels — Restaurant in North Carolina

On the upside,the people working there are nice. On the down side, they are slow. A few years ago, it was a decent operation, but they have new management and workers. In fact, they are the slowest fast food workers I have ever encountered anywhere. No matter the time of day or how many people are there, be it two or twelve, expect to wait at least 15 minutes. One morning, I waited 20 minutes for a bagel with cream cheese and there was only two other people in the place. This means that no matter what you order, it's gonna be cold. Oh, and it will look nothing like the picture. Today I ordered an egg, cheese, bacon bagel and nothing about it was still hot. The cheese wasn't even melted. It was just room temperature and oily like cheese gets when it's been left out. What I'm saying is that someone needs to come in and manage this place to be what it used to be, which was functional and faster than it is now. Folks on campus are limited to what is available to them, so make what is...

Normally I have good experiences with Einstein’s but today I was served the wrong meal after waiting 30 minutes for it. The order I received is the one sandwich I didn’t want to eat again as I had it a few days ago and the middle seemed cold and I wasn’t a fan of the taste. I tried to call the number on the getapp to call the restaurant and let them know so I could get the right order but their restaurant is not an option on it. I tried calling the number listed when you look up the restaurant. It rings a few times and then a recording speaks to tell you the hours they are open and then it ends the call. I’m not in the mood to walk back when it’s pouring rain outside for a meal only to have to wait for them again to make because I can’t contact them at all. I don’t understand what I’m paying a meal plan for that’s $1700 plus each semester if I can’t get the right customer service, the wrong orders and can’t even contact the restaurant to speak...

not me, but happened to my roommate. They ordered something from the GET app and waited there for over 45 minutes. The place began to close so they ask where their food is, gaining the response of "it'll be ready momentarily. We have your ticket" so they wait another hour until the place closes. No word from the employees, and their ticket is sitting in the basket like it had already been given out. They never received their food and wasted their meal exchange for the day. I understand that this may have been a mistake, and I am usually never one to criticize food service workers, but this was plain laziness and carelessness. you'd think for a meal plan that costs well over 1000 dollars, there would be a closer look at efficiency within these eating...