Papa Johns Pizza — Restaurant in North Carolina

I spoke with a man that stated that his name was James. His name name may be Jason. He stated that he was a manager. I currently have a speech delay and James/ Jason was over talking me and hung up on me. He extremely rude. I made an order within the app. I assumed that that I paid via visa. I made a mistake and the order was a cash upon delivery order. I asked numerous of times was there any way to change the order to pay via visa. I was spoken to extremely rude. I asked would I need to cancel the order and make a new order and pay via debit. At this moment I was hung up on. I will never order any food from this location. I was to call back and speak with Elijah and I him to make a complaint about the previous person that I spoke with and to cancel the current order because I don’t trust any food coming that location after the terrible experience that I had. Elijah was nice, understanding and completed everything that I was asked during our phone conversation. I will never eat anything from this location because of the terrible experience with James/Jason. He was extremely...

Called and ordered two large pizzas. I paid over the phone with my husbands card. One hour pass and no pizza. I called papa johns and was informed that My pizzas had already been delivered! Really? No one ever brought any pizza to my house. The lady stated that she would remake the pizzas and throw in a soda. About 30 minutes later I received a call from papa Johns stating that they were not delivering the pizza because it had already been delivered and they had a signature... now I’m pissed because it’s late and we still have no pizza. Get there and the delivery driver is not there but she is the one who claimed that she delivered my pizza. Get to papa Johns and the signature is basically scribbled. The manager was really sweet and gave us free pizza.. however it’s scary knowing that the driver is delivering paid pizza to the wrong addresses. I don’t know if she was having a bad night or if it’s a common thing for her to do. That was unacceptable and made my experience horrible... If I ever delivered from papa Johns again I will be...

Google stated that this location opened at 10:00am. I understand sometimes it takes a minute to get up and running. After calling at 10:30am to confirm our order due to the app not working correctly, we were informed that the Manager had not shown up to open the store, leaving it up to the next employee. I find that absolutely ridiculous for a manager to not even show up, to his store. The associate that helped us was beyond wonderful. She even called back to let us know they had no drivers and asked if we could pick the food up, which we did. This location has been a disaster since we moved here. They outsource to DoorDash. If I wanted DoorDash, I’d use the app….the food comes cold when they use a 3rd party with any extras missing. Not to mention an hour wait time turns into 2 really fast. I applaud the employees for holding it down when the managers could care less if they sink or swim. As a former Papa Johns employee,...