The Carolina HEMP Cabinet — Local services in Mount Holly

I want to first start out by saying Austin saved a sale. As a person who has worked in my customer service roles in retail and luxury retail, saving a sale goes a long way. I visited this store previously and Austin was most helpful with answering questions and explaining products. I was at a store nearby and just wandered in to check it out, as I was new to the area. Today I went in with a specific interest in finding something that can help my dogs’ anxiety. I walked in and was met by a young African American female. I greeted her and told her I was looking for something for my dog and asked if she could show me what they had for pets. She brings over three bags of treats. None of those interested me as they were for joint and digestive health. One was for anxiety, but I recognized the brand, and I had tried those before, and they did not work. I said thank you but let her know I was looking for something stronger. I asked if they had tinctures and she pulled two bottles from the case and put them on the counter. At this point I notice she is very short in her response, and I did not get a good vibe from her, but I went along. I asked if she could tell me the difference and she said I can read the bottle. I asked if they can be used for pets and if one was better than the other and again told me to “read the bottle.” Side note - rule of thumb when working with the public, always be kind and helpful. That is more important than anything else. You never know who you will come across and when paths may cross again. I was immediately turned off by her demeanor. She was rude and short in her response and willingness to explain the products. If she didn’t know about tinctures, she could have easily said, "hey let me get someone who can help and has a bit more knowledge than I do", instead she chose a different course of action, which left a bad taste for me, and I no longer was interested in making a purchase. I told her I was all set and that her customer service was poor and I would not be getting anything. She snatched products off the counter and said "bye". I was almost out of the door and decided to turn around to speak with a manager or someone else. I noticed Austin walking out and at the same time someone walked in, and he started to help that customer. I was going to wait and she walked over to him and said they can switch customers. I told Austin that her customer service was poor, and I was not sure what her problem was. Needless to say, Austin provided exceptional service. Explained both tinctures to me, advised me on how much I may want to use, and much more. I ended up making a purchase on the strength and service of Austin. One last thing, I could overhear her helping the other customer with this renewed energy. Offering her various products and suggestions. I don’t know why she didn’t have that same energy with me but I will be back but definitely not seeing her. I hope management has a conversation with her because she needs better training on how to work with customers, or to check her attitude...

This place is insanely good. These people know business and they know hemp. Anything you ask they will answer honestly and precisely. I would trust them over anyone else to tell me exactly what I need to know... best of all? They are honest. No trying to scam you or rip you off. They have amazing prices that cannot be beat. I am a regular customer there and I can say that out of anywhere else I have ever been, this place is the best. I will continue to go there for all of my CBD needs. I will tell you right now, I would drive for over an hour just to come here and purchase their products. GIVE THEM YOUR MONEY!!!! ITS WORTH...

High quality Kratom and knowegeable staff with great customer service. I have been going here for over a year now and I can’t say enough positive about Carolina Hemp Cabinet. They are also prompt at answering phone calls and taking orders. Blake and Justin have always gone above and beyond many of times to make sure I had what I needed. I recommend them now to anyone I know who wants quality products. I moved 40mins away and still drive when I don’t get around to having it delivered due to the quality and service I get. I went to a lot of places before them and nothing compared. Blake and Justin, thank you for treating me...