Sal's Brooklyn Pizza — Restaurant in North Carolina

Years ago, when we lived in Murphy, I really enjoyed Sal’s Pizza and was excited to order from them again now that we’ve moved back to the area. Unfortunately, this experience was incredibly disappointing.

I called four times with no answer. I figured they might be busy, even though it was a Wednesday midday. On the fifth try, someone finally picked up (I believe it was the owner), but instead of a friendly greeting, I was met with a rude and short-tempered attitude.

Having worked in the restaurant industry myself, I understand it can be stressful, so I stayed polite and patient. I simply asked if they had any lunch specials, and was abruptly told, “No, you order off the menu.” It wasn’t what he said, but how he said it. His tone made it feel like I had asked something completely inappropriate.

Still, I pushed forward and told him what I wanted: a large pepperoni and sausage pizza. I only asked how much it would be. Instead of giving me a price, he said I needed to look at the menu online and that he’d send me a link so I could “figure it out.” I was already trying to place an order. I knew what I wanted. He just didn’t seem to care and clearly didn’t want to take the order himself. The way he offered the link felt like a brush-off, and of course, no link ever came.

He never offered to put me on hold, which I would have gladly done. Most busy takeout places do that. Instead, I was spoken down to for simply trying to place an order. I felt like I had somehow offended him just by asking a question. He wouldn’t even take my order, and his attitude was so aggressive and dismissive it genuinely hurt my feelings.

The website posted on their Facebook page is also offline, and the page itself hasn’t been updated in years.

I was just trying to order a pizza for my kids and my mom, who is recovering from surgery. What should have been a simple, comforting lunch turned into an upsetting experience. It felt like my attempt to support this business was treated as an inconvenience.

It’s a shame, because I used to love this place. But after this, I won’t...

BEWARE!!! The owner and staff here are very cold despite the food being good. I would give this a zero star if I could. .

Being a local guide I like to go to family owned businesses, supporting locals and not fast food chains. We should have gone to Pizza Hut 50' away.

Don't waste your time. Give your money to someone who CARES and APPRECIATES your patronage.

We came in at 7pm, ordered for dine in and had no where to sit. We sat in the "Waiting Area" because the tables were all dirty or full. Once they finally cleaned the tables we moved to sit down. After 45minutes of waiting, I asked when we were going to get our food, as we watched several other customers come in, order, AND EAT after we had been waiting. The owner then told me we were sitting in the wrong place. HELLO!? I've never been here before and all the tables were dirty. I sat in the only area that was accessible, which I guess means I don't get a table.

The owner knows he is wrong otherwise he wouldn't have replied "I've been waiting for this review" from my friend.

1 child saw a "Free candy" dish and took 1 of each. I told him no, out them back, because no candy before dinner. The owner started complaining about it. WHY HAVE A FREE CANDY DISH IF YOU ARE GOING TO COMPLAIN WHEN SOMEONE TAKES FROM IT!?

In case they aren't aware, there's a pandemic happening and although we are all vaccinated, we wore our masks indoors as has been recommended by the CDC guidelines. Not one person in the building, outside my party, wore masks.

Such a sad state of affairs. We had waited all day, planned around this place even, to be treated in such a disrespectful fashion.

The owner had the nerve to say "for next time..." Buddy, there won't be a next time.

I even went out in a limb and wished them well as we left only to be given looks of disrespect, discontent, and...

I am not giving this review on behalf of the pizza, but the service. We aren’t from here and trying to find a good pizza place and the reviews were amazing! We called to make an order and after ordering our first pizza the woman on the phone tried to then just get the name of the order and hang up. We proceeded to tell her we had more to order. So, with never ordering here before, we asked questions and she then proceeded to say “ I have another call coming in do you want to order anything else?”

Wow! What customer service. We then came in to pick it up and she told us “it would be a little while” and we asked if we should pay now and she walked away and then mouthed the words to me “pay later”. Why mouth the words to me? In most places I’ve ordered, you just pay and then wait.

Let me clarify, the lady didn’t speak in a rude tone it’s just the customer service part of it.

We were then waiting in the restaurant and a lady walks in and wants to order and the woman asked her “do you know what you would like?” And she said “no, I’ve never been here before.” The women then hands her the menu and says “here’s our menu” and then walks away. The lady tries to ask a question and the woman answers from the side while walking away. The lady then proceeds to leave the restaurant. But no body noticed that part did they?

Then, another person asked, after order, If they should pay now. The women then said “No, I’m too busy to check you out.” WHAT!?

I talked to the owner and he listened and said “I’ll take care of it”. However, didn’t apologize that we were unhappy or upset. I own a business and my husband’s family has been in the pizza business for years. We would NEVER let this happen.

We wouldn’t expect a NY attitude to be in a nice small town like Murphy. I’ll let you know if the pizza is worth it.

Sincerely, Very...