Smoothie King — Restaurant in North Carolina

I typically like to frequent this location because it was always pleasant and tasted amazing. However, recently the employees did not show any sign of customer service. In a day where AI is taking so much from people including jobs, I would think a little decent customer service would be displayed. They prioritize the drive thru more than they did the customers in store. The attitudes were not welcoming at all. No hi when walking in or at the register, no sorry for the wait I will be with you in one moment. They were not short staffed. The order placed took 15 to 20 mins. People after us got their drinks before us. I gave 2 stars because it was not always like this. But going forward will exit the establishment and go to another establishment if I experience what I have. I get no one wants to work, but it’s a choice. Your customers are the reason you come into work for a paycheck. If they do not patron, your business fails and you lose your job. A little communication goes a long way. Even on a bad day, we don’t have to chat. But acknowledge I am waiting to place an order and prioritize those that come in. Not unless things changed. Then I missed the memo. Not to mention the entire wait my smoothie tasted horrible. Didn’t even bother going back in bc I knew the attitudes and replacement would be the same. I threw it out. All that time (longest waited ever was 5mins) for a nasty drink and waste of money. Didn’t even bother tipping like I...

Very disappointed with the treatment I received today from Rebecca. I frequent this Smoothie King location and I always purchase the same smoothie. Today there was a new girl working and she did not input my order correctly. I was charged more than I usually pay but I did not make that an issue. Jumping to the point after my smoothie was made Rebecca says to me they can not give me free fruit I have to pay for everything in my smoothie which is what I thought I did. As always I asked for sweet strawberries and pineapples in place of the almonds and dates that come in the smoothie. Since the girl rang my order in wrong the receipt did not say sweet strawberries which I wouldn’t have been charged for anyway since it was a substitution. Rebecca acted like she was not familiar with my order that she takes and makes daily! I order the same thing, the same way everyday! I was extremely insulted by her comments and how she treated me especially since I go there every morning and order the same thing with her! It’s unfortunate because they lost a loyal, paying customer… I will not be going back to this particular location again and neither...

I cannot recommend the Smoothie King location enough! The superior service provided by Manager LaKesha, Assistant Manager Victoria, and staff members Jeriah and Elijah truly made my experience exceptional. Every visit was met with warm smiles and positive energy, making me feel right at home.

The highlight of my visit was the delicious Coffee High Protein Almond Mocha with Espresso smoothie that Jeriah made - it was absolutely amazing! Additionally, I was impressed by the team's attention to detail and their genuine efforts to make sure I had a great experience.

Special shoutout to Victoria for encouraging me to download the app to earn rewards. She patiently waited for me to complete the task and even helped me navigate through it. Such dedication to customer satisfaction is truly commendable.

I can't wait to return to Smoothie King for another delightful experience. Thank you, LaKesha, Victoria, Jeriah, and Elijah for your outstanding service! Highly...