Taco Bell — Restaurant in North Carolina

Second and last time ordering delivery at this location. We are literally 2 miles away and waited an hour and a half to receive the order and we were shorted on the order by two burritos. The tacos and burritos we received didn’t resemble what we ordered and was ice cold. By the way, the delivery driver said they simply forgot to make the order. The store would not answer our phone calls nor would they return a call after a voicemail. Makes me upset mostly because Taco Bell have typically been solid when it comes to quality and service. In fact, this is the only franchise location that has been so awful it deserved this review. Final opinion… I would avoid this location and definitely don’t get it...

I come to this tacobell almost every single day for lunch. The Staff is always kind to me and very rarely do they ever make mistakes on my orders. Today was no different. The whole vibe of this store yoday made my heart happy. I walked in, ordered my food. While I was waiting the gentleman in line infront of me complimented one of the staff and said that he was doing great. The employee showed his appreciation to him, then a young boy came in wearing a white button up and a red bow tie and the whole staff complimented the kid on his outfit. He did looked "schnazy". The whole vibe was just way awesome today and I sure hope they do read this cause it was heart warming to...

They almost always mess up your order and will forget an ingredient, such as today when I ordered two spicy potato soft tacos and only one of them had the spicy chipotle on it, give you the wrong item such as last week when I ordered the same thing and they gave me a crispy chicken taco but with potatoes added in, or make you wait an incredibly long time such as last week when I waited over 40 minutes to pick up a doordash order that I was only paid like $2 for. When they do get the item right however, it is usually low quality and bland compared to other taco bell’s. Staff is polite but generally incompetent. Incredible frustrating store...