Wendy's — Restaurant in North Carolina

Horrible customer service. Ordered a Big Bacon Classic and a small fry in the drive thru and received no feedback beyond "pull up to the second window". When my turn finally came, I was handed my food and told the amount due. As I handed my card, it occured to me that the total was too high for what I ordered. I noted this and was offered a receipt only to discover that I had been charged for a double Big Bacon Classic. I explained that I had not ordered a double, but was told that they automatically assume that I want a double unless I say otherwise. I eventually was handed off to some sort of manager/shift supervisor who argued with me non-stop over what I ordered. All I wanted was for someone to refund me the difference for upselling me without telling me, but never once was that offered, just repeatedly arguing that even though I knew what I wanted, I ordered it the wrong way. I had to tell them that I wanted a single even if there was nothing but a single listed on the drive-thru menu. Finally I stated emphatically that I wanted a single and nothing more. I was asked to hand back the food I had already been given, and it was promptly thrown in the garbage and explained that I needed to be refunded and reorder the correct item. The waste and attitude disgusted me and I no longer trusted the condition my food would be in once received and requested that I be fully refunded. I will not return to this Wendy's and probably not to any Wendy's for quite a while. Everyone, beware of this location. They upsell you without informing you and just hope that you won't notice or complain. And God help you if...

After spending the morning at coffee shops in Reidsville and Greensboro, it was lunch time and I was still needing wifi and power to work. This Wendy's fit the bill as it's close to the highway and they have both of those.

I arrived to find a clean parking lot and a mostly clean dining room. After getting settled at a seat next to a power outlet, I brought up the Wendy's app and placed my order. A few minutes later, I picked it up from the counter. My "Junior Cheeseburger Deluxe Biggie Bag" was correct. The burger was assembled properly (though the lettuce core was meh), the nuggets were warmer than warm but not quite hot, the fries were done properly, and I was able to refill my drink a couple of times at their Coke Freestyle machine. I like the sugar free Minute Maid lemonade.

Despite sitting with my laptop for nearly two hours, I was undisturbed and no one minded. I got to see a good flow of customers coming through and none came back to the counter with problems. That's a good sign.

Overall, this was a "Good" experience and I'd hit up this...

Well this is going to take a while because this restaurant has been going downhill for quite a while and I've sat back and not wrote a review till tonight. Ordered chili which was a tablespoon of beans in it and it's mostly water soup had absolutely no flavor even for watery soup the french fries was cold as ice and hard and hot and juicy burger was completely lukewarm and no juicy about it. In the past I've actually gotten burgers that have had completely dry bread on them till the bread just crumbled and fell apart that's with the lukewarm patties on it needless to say I'll not be visiting this Wendy's again this was my last visit. And as I write this review it reminds me wait a minute you dummy this was the same Wendy's years ago that somebody bathed in the sink in it. Somebody better get in here and take hold of whatever the problem is or this Wendy's will be a thing of the past soon and probably not...