Southern Roots Smokehouse — Restaurant in North Charleston

My wife and I went on a Saturday afternoon. I ordered the brisket, with a 1/4 rack ribs with coleslaw and mac and cheese for the side. My wife ordered the brisket philly with grits and hash. Service was quick and the time between ordering and receiving food was quick. 10 minutes or less. My portion seemed small, even for the advertised 8 oz brisket. The brisket was good. Nice smoke ring and well developed bark. It was just a bit bland. (That's a consistent theme throughout). The mac and cheese felt more like buttered noodles with melted cheese. It was okay. The coleslaw I didn't like but I recognize that as personal preference. It was very vinegar forward where I'm used to the mayonnaise heavy slaw. The ribs were small and cooked well, but boring. The best parts of both types of meat were the fatty pieces which were succulent and delicious, as fat tends to be. I recieved a bonus cut of cornbread that I don't remember seeing as part of the meal but it was my favorite part. It was a touch more savory than sweet (which I prefer) but balanced both worlds well. A bit of honey or butter and it leans towards the direction of your preference. My wife's brisket philly was good. The portion was a good size and the toppings were appropriately balanced with the brisket. The quest on top wasn't wet and brought it all together. Her grits and hash, after a bit of salt and Tabasco were very good.

Waitress was Ella. She was great. We loved her energy. We were warned of the football game on when we came in. It was boistrous, as it should be. It didn't bother us, but if you like to eat in a quieter environment, I'd avoid the establishment during a game.

I would come again and try something else. Overall, decent food and friendly staff but there is better BBQ...

We were not impressed! We stopped by on Sunday March 23rd with a party of six. The hostess seated up pretty promptly and the waitress came to take our orders. Several of the folks in our party ordered specialty drinks off of the menu. I ordered a bourbon and ginger ale with a lime slice. I stated lime slice at least three times. After about 15 minutes my drink arrived without a lime slice and the other drinks had not arrived. I went to the bar to get my own lime slice. Another 10 minutes went by before the other drinks arrived. Two of the drinks were made incorrectly. We decided to order appetizers, stuffed jalepenos and brisket nachos. After about 25 minutes the appetizers arrived. The nachos barely had any meat on them and we asked for serving plates to share the appetizers. After 10 minutes the waitress still hadn't brought our plates so we had to go to the bar to ask for them. We then ordered. Several of us got the brisket platter and brisket sandwiches with sides. The brisket was warm, not hot, and was quite fatty. The fries were burnt to a crisp. The coleslaw was warm. The succotash was cold. The Brisket Philly was almost unbearable to eat. The baked beans were cold and tasted like they had just been poured out of a can. The bun on my brisket sandwich was severely burnt and was smashed down by the cooked to paper thin. Throughout the entire time we were there, I waitress only showed up about four times. There were about a total of 12 people total in the restaurant and our waitress only had our table and a table of 2 people she was waiting on. We will not be back and recommend that others avoid the Southern...

My experience was filled with duplicitous behavior and thieving. Wednesday 11/28 around 7:45p I ate at this restaurant with my daughter our meal totaled $69.71 before tip after adding $5 tip $74.71. When I left this restaurant I had a pending charge of $69.71. The next morning my checking account balance had a pending charge showing from Southern Roots Smokehouse for $89.71 which is fraudulent. This is unacceptable and a violation of my personal property to add a 1 in front of the 5 and change a $5 tip to $15! I've called this restaurant everyday asking to speak with the manager or the owner to allow them the opportunity to rectify this blatant theft to no avail. I spoke to Jace and Ashley the latter hung up on me and would not answer the phone after, I called back several times even had my daughter call no answer. The thieving waitresses are probably screening phone numbers with a 720 area code. So to the owners and the manager, and the waitress that added $10 to my bill and changed the numbers on the receipt that I had already signed for the correct amount of $74.71 (by the way I have the original customer copy) to Ashley who asked me why I wanted to speak with the manager or the owner and when I tried to tell her she said she is not who I need to speak with and hung up on me. I notified my bank of the fraud I experienced at your establishment the charge is disputed. I've also notified the better business bureau about your thieving waitress. I will spread info on my experience until my money is returned to my bank account and I receive a new card (of course I had to cancel the old card that your thieving waitress misused) 7-10...