Domino's Pizza — Restaurant in North Fair Oaks

This was my first time ordering from this Domino’s location—and it’s probably my last. I actually like Domino’s pizza, and I might order from the brand again, but never from this store.

I ordered delivery because I didn’t have time to go out. The driver showed up without the Stuffed Cheesy Bread I paid for. Instead of admitting the mistake or even bothering to check his vehicle, he insisted he delivered everything—as if I was trying to scam him for $9. That’s what really pissed me off.

Let me be clear: I always order food through DoorDash, and they always provide photo proof that all items have been delivered. I’ve never had a single item missing. I always leave a good tip because I respect delivery drivers, and they usually treat my food with that same respect. But this time, Domino’s decided to use their own delivery service—and they completely screwed it up.

Instead of offering a simple apology or checking the car to see if he forgot the item, the driver just kept saying he delivered everything. It’s the way he said it too—like I was lying and trying to pull a fast one over $9. That’s the part I can’t get over.

The store staff were just as bad—rude, dismissive, and completely unhelpful. Then they told me I had to drive to the store to get a refund. Are you serious? Your driver messes up, and now I’m supposed to waste my time and gas fixing your mistake?

Eventually, the driver came back 30 minutes later with the missing item—but by that point, I didn’t even want it. I told him to keep the $9 and the $5 tip. I didn’t care about the money. I just wanted to be treated with basic decency.

But after all that disrespect and delay, I didn’t even trust the food anymore. Who knows what he did to it out of spite? I threw it in the trash.

Absolutely...

My pizza order was delayed by more than half an hour. I was tracking the driver and they kept roaming around in half of peninsula. My delivery time went from 9:55 to 10:10 to 10:30. Mind you this was updated delivery time after the order was sent for delivery. When I called the shop, they told me he has other deliveries to do. No apologies for the delay, nothing. Well, doesn't dominoes take that into account before showing me the delivery time? I am still to get my Pizza. Extremely poor service. I have ordered pizza from the same place before and their service had been bad before as well. But I hoped something would have changed in nearly 2 years. But, I guess nothing has changed.

Do yourself a favor order from a different pizzeria or do a takeout order? I am generally, very understanding but I am actually regretting tipping...

I haven't had a good experience with dominos pizza for awhile now. . My order was right on the 1st pizza the 2nd one was supposed to be like my 1st order and it was wrong. The delivery person was supposed to leave by my door but instead the driver called me told me to come downstairs gave me my order and threw the receipt All wrinkled up and put on pizza box. Told driver he was supposed to bring my order to my door just laughed at me. I'm not a happy customer so I don't truly know if I'll be ordering from Domino's Pizza store #7925 on 5th avenue in redwood city. The time's that I've called to complain it's like they don't care it makes me feel Domino's pizza 🍕 is right and customers are wrong. I'm going to try getting a hold of the corporate office about this situation among previous time's I've orders as I feel like...