Baskin-Robbins — Restaurant in North Las Vegas

Me and my grandpa came here 7/25/25 11am as soon as they opened. The girl who opened the store was by herself and she had a major attitude. My grandpa asked her questions and she’d ignore half of them. We planned on ordering 3 triple scooped ice creaks paying with a 50 and letting her keep the change since she’s alone. We sampled a couple ice creams then she gave us 3 cups all single scoops. At first she tried to put all of our ice cream in the same cup! When it was time to pay the total was only 13 bucks because she didn’t make what we asked for. Instead she just made 3 cups out of the ice cream we sampled. I didnt even ask for that specific flavor I wanted a different one but we didn’t wanna overwork her so we just took it. And my grandpa expressed to her that we wanted 3 scoops of ice cream in 3 separate cups. But she just brushed it off and ignored him smh she took a phone call in the back while we were eating we got so annoyed we just left… not to mention ALOT of the ice cream buckets were empty ! Instead of putting a new bucket out she just left the...

My family visits here maybe once a month or so, sometimes less frequently, and have been over the past 2 years now since we moved near by. It seems like they are always understaffed but Ive never had a bad experience other than wait times. I normally pick up a pre-made cake but decided to custom order one to ensure my son could get what he wanted for his birthday this year. The custom cake was much better than one of the pre-made, seemed to have a lot more ice cream too. I didnt get her name but the girl that was running it all was so apologetic for the cake not being ready at pickup, and I even showed up 10min later than the anticipated time. I wasn't in a rush and their was a line wanting scoops. No biggie. She got to it when she could which was maybe 5-10min. I didnt track but it was...

Took my kiddos for an ice cream treat after dinner last night and got really friendly service from a young lady. I tried to leave her a $5 dollar tip but I kept getting an error message on the payment screen. I told her what was happening and that’s when she explained to me that the most I could tip with my credit card was a dollar. What?! I felt so bad because all I had was one dollar in cash. This girl, (who’s name I sadly did not get last night) was so sweet and had patiently helped my kids while they were deciding on what ice cream they wanted. I wanted to give this young lady a little something for her grace and kindness with us last night but I couldn’t. Baskin you have to fix your...