Marco's Pizza — Restaurant in North Las Vegas

I'm a regular that orders 2 - 3 times a month for over a year at Ann and Decatur location. I've never had an issue until yesterday 9/10/21. I always have my order delivered; yesterday being no different except when I clicked on track order and see it says delivered. No doorbell or knock on my door but I look and see nothing. The food was not there. I called and the actual delivery guy answered. I told him the situation. He tries telling me my home had a vehicle parked in front. I told him there is no vehicle in front of my home. Eventually he insisted he delivered to my address. As he had me holding to speak with his manager my neighbor came over with our food. He dropped it off next door. When he came back on the phone I told him what he did and asked for the Manager. He gave her the phone. Her name was Stephanie. I told her my neighbor delivered my food and it's now cold. Sje offered to replace it. I told her no we are hungry. She offered a credit of 10 dollars. I told her that's fine but I want the drivers tip back. It's been 24 hours and I don't see any credit back on my bank account. If it's not there in 3 days they lost a loyal customer. The driver insisted he dropped off my food at my house. When I told him he delivered next door I got no apology. I dont give tips to people that lie and don't apologize. If he would've just apologized I would let him keep it. Actually he did keep it. Stephanie hasn't credited my account like she said she would. Not...

I ORDERED A PIZZA BUILT MY OWN WAY. THE TOTAL WAS $31.73 WHICH I PAID ON THE MY APP. WHEN I PICKED IT UP, I WASN'T SHOWN THE PIZZA BY OPENING THE LID LIKE THEY USED TO, JUST HANDED THE BOX. WHEN I GOT HOME, MY WIFE STARTED EATING IT BEFORE I GOT TO THE TABLE, I FOUND THAT IT WAS NOT THE PIZZA I ORDERED. IT WAS A PEPPERONI MAGNIFICO PIZZA AND THE RECEIPT WAS FOR A DIFFERENT NAME, NOT FOR ME,. THEY HAD PAID $10.83. I STILL HAVE MY RECEIPT AND THE OTHER CUSTOMERS RECEIPT. I CALLED THEM AND TOLD THEM THE PROBLEM. I WAS TOLD BY THE MANAGER ON DUTY THAT THEY COULD ONLY REFUND HALF MY MONEY IF I RETURNED IT THE SAME DAY. IT WAS ALREADY EVENING AND ALMOST BEDTIME AS I WORK NIGHTS. THE NEXT DAY THEY WOULD DO NOTHING, SO I PAID $31.73 FOR A PIZZA COSTING $10.83 DUE TO THEIR MISTAKE AND THEY WOULD NOT GIVE ME A REFUND. I'VE BEEN A CUSTOMER AT THAT STORE FOR YEARS BUT AFTER STEALING $30 FROM ME, I'M NOT GOING BACK THERE. I'D ADVISE IF YOU DO TO DEMAND THEY OPEN THE BOX AND CHECK IT CLOSELY BEFORE YOU...

So sadly this Marco’s gets a two. The pizza was great, delivery was just fine and it came in a timely manner. However, two days later I woke up to my cashapp account being in the negative with a notification telling me my order was updated from $43 to $48. Now I did not leave a tip when the pizza was delivered, but I did sign the receipt so I realized the delivery driver HAD to have left herself a $5 tip. Following this realization I called Marco’s spoke with the GM who did not apologize for the situation, was very dismissive, and acted like I did not have a valid complaint because it was $5. She told me I could come pick up the $5 which was fine but I didn’t appreciate being treated like my complaint was invalid. Some people may see this as petty, but it’s the principle. That driver had no right to charge my card and the GM didn’t even apologize the pizza was good so MAYBE I’ll go to a different location in the very...