KFC — Restaurant in North Little Rock

I have written lots of reviews, and I am always excited to write a good review. It takes quite a lot for me to write a bad one. Sadly, this is one of those. I had one of the worst experiences at this KFC. I ordered ahead on the app and I received the confirmation at 5:37 p.m. It said that my order (which was just two 12-piece buckets of chicken) would be ready at 6:00 p.m. I arrived a bit early (at 5:45). There was exactly 1 customer in the store. The waitstaff at the counter said that they didn’t have the order in. So, I showed her my phone with the order and confirmed that I was at the right KFC (I have gone to the wrong store before). She told me that, “Oh, we probably won’t get that order until 5:56.” I thought that oddly specific, but maybe there’s a corporate thing. She continued, though. She said, “But there’s lots of people in front of you and we don’t have any chicken down. It’ll be at least 6:30 or 6:45.” I said, but the confirmation time says 6:00, so can we just cancel it. She said, “No, we don’t do that here; you’ll have to call them directly.” At this point, a group of four came in so I left the counter and got on my phone. I used the chat feature which was the only way I could get help. Four times the chat feature closed on its own after telling me that there was no order that matched the phone number or email. Finally, I got a customer service bot to acknowledge me and to tell me that I would be contacted by a customer service rep, but that I was 2nd in the queue. Then, it said that I was first. Then it closed. After finally getting an agent on the line, they were very apologetic and said that they had to generate a case number. They did and gave it to me (this took only a couple of minutes). Then, they said they had to transfer me and that I would need the case number. Sure enough, they transferred me and I gave the new representative the case number. She confirmed the details and then said that they couldn’t cancel the order because the order was already in process. I had to say, “No, ma’am, that’s not true. I’m standing right here and they have not, in fact, started the order.” She told me again that they could not cancel the order, but that she would reach out to “upper management” and that they would get back in touch. It is two days later, and I have not been contacted. So, essentially, this was a disaster at every level – local, intermediary, and corporate.

If you’ve read this far, I’m sorry, but also, I had plenty of time walking around in the store either in chat-bot help perdition or on hold. When I say that EVERY single table in the store was dirty, that is no exaggeration. There were crumbs on every table, several had wadded up napkins; and the level of grease on the tables was pretty impressive. Three tables had full trash bags sitting on them (they were small, probably five gallon bags, but nevertheless). The trash cans were so full that the swinging doors for them were folded in by the trash spilling out of the cans. During this time, they served three cars through the drive-through and the family that had come in behind me had not been served.

tl;dr

There are several very good fried chicken places in Little Rock and North Little Rock. I made the mistake of trying to use one that was on the way to my destination – a potluck at which I arrived empty handed and just over $50 lighter in my wallet. I will not make the mistake again, and I would definitely urge anyone who has read this far to give this KFC a wide berth. Drive a little farther and go to Popeye’s or Church’s or literally...

KFC 4400 Camp Robinson RD North Little Rock, AR 72118

I genuinely dislike having to write negative reviews, especially when it comes to food, as I understand the hard work and dedication that goes into creating a dining experience. However, in this particular instance, I feel compelled to share my experience due to a serious issue I encountered with the coleslaw I purchased at KFC. I have always considered KFC to have some of the best tasting coleslaw available, renowned for its creamy texture and delightful blend of flavors. Unfortunately , this occasion was nothing short of a disappointment.

As I opened the bag containing my meal, I noticed something unusual. Through the clear plastic lid of the coleslaw container, I could see a distinct dark spot that immediately caught my attention. My curiosity morphed into dread as I removed the lid, and to my shock and dismay, I discovered the dark spot was not just an innocuous piece of food it was a fly embedded in the coleslaw. This was not only unappetizing but also deeply concerning from a health and hygiene perspective.

I cannot comprehend how this egregious oversight managed to slip through KFC's quality control measures. It raises serious questions about the standards they uphold in their food preparation and packaging processes. It is alarming to think that a product intended for human consumption could be handled with such little regard for cleanliness and quality. As a customer, it leaves me feeling disheartened and, quite frankly, disgusted.

Given this experience, I have made the decision to refrain from patronizing this KFC location in the future. I believe that everyone deserves to enjoy their meals without the fear of encountering such unsanitary conditions. I sincerely hope that this feedback prompts the establishment to reassess their practices and ensure that no other customers have to endure a...

KFC has always been a family favorite while road tripping. It's a decent meal at an affordable price. So of course after driving all day in a packed car with my family, who were ready for something substantial after a day car with snacks and gas station pizza.

We arrived in Little Rock at 7:30 pm, checked into our hotel, and placed my order on the KFC app at 8:03 pm.

Ordering and delivery process with smooth and pretty quick. The was delivered to our hotel in less than an hour.

However, the problem came when we received the order. The Door Dash driver was rude and improbable. Our order was not handled with care. The bag looked a bit beat up.

The food was terrible, I ordered an 8 piece extra crispy bone in chicken bucket meal, family-sized season fries, mac and cheese, and 4 biscuits.

We only 7 pieces of chicken with soft and mushy crust. The crust was literally falling off the chicken. It didn't taste fresh out of the fryer. I have had grocery store chicken that tasted better than this did.

The fries were overcooked and dried out. The Mac and cheese was not terrible just so so. In addition to the disappointing food, my order was also missing condiments ( 2 BBQ, 2 Honey mustard, 6 ketchup, and 4 hot sauce), plates, utensils, and napkins that I requested.

This irritated me because I specifically requested it in 2 different places on the order form, First place was in the actual line item on the KFC order and the second place was in instructions to the Door Dash driver asking to please check if these items were included in the order. Fortunately, the front desk at our hotel had paper plates and plastic spoons.

I can overlook the missing condiments, plates, and utensils, however, I cannot overlook the quality of the chicken. Not only was it a dissatisfying meal it was not worth $29.95.

I do not recommend this KFC location nor do I plan...