Wendy's — Restaurant in North Miami Beach

⭐️ 1 Star - 0 of possible!

I have visited and reviewed hundreds of establishments, but the Wendy’s at 25 NE 167th St, Miami, FL has set a new low in customer service and professionalism. On September 15, 2025 at 4:50 PM, I went inside to place what should have been the simplest of orders: a cheeseburger and a large drink.

There was no line inside, no backup in the drive-thru — yet I stood at the counter completely ignored for 10 minutes. Only after an employee came back from break did someone acknowledge me. She politely asked what I wanted, and I clearly stated my order. Instead of completing it, she told another worker in the back to handle it.

When that employee finally came forward, she asked if I “needed help,” even though she had just been told exactly what I ordered. When I reminded her, she rolled her eyes and motioned impatiently for me to hurry up. I repeated my order again, trying to remain calm and respectful.

But then came the moment that sealed this location’s reputation in my mind forever: as she walked away, she muttered loud enough for me to hear, “I should spit in his food.”

Let that sink in. An employee of this Wendy’s threatened to contaminate a customer’s food. That is not only vile and unprofessional — it is a serious health and safety violation.

At that point, I walked out immediately, disgusted. This location is poorly managed, poorly staffed, and an embarrassment to the Wendy’s brand. If corporate takes any pride in its name, this store should be investigated, and its employees either retrained or replaced entirely.

As a business owner myself, I would never treat anyone this way. I work longer hours than your staff, yet I have never once disrespected or threatened a customer. What happened here today was shameful.

Wendy’s, you have lost a customer for life — and I will make sure others know to avoid this disgraceful location.

Do yourself a favor and steer clear...

I rate them A BIG 0 there service is horrible Wendys is a FAST FOOD restaurant no reason to be in drive thru for 15 mins when the car in front of you ordered a cookie and a frosty i repeated the order twice at the speaker and at the window the gentleman made a mistake on my sandwich i got cold fries and nuggets and was over charged when i get down ask for fresh food manager takes no responsibility she blames her employees now im really upset. She gave me back my money and on top she still was giving me wrong food WENDYS PLEASE TRAIN MANAGERS WHO CAN BE HELD ACCOUNT NOT PASS BLAME you have no business putting a a person on a register if they dont have proper training. To top off other customers complaining aswell no Sprite nobody bother to go change the soda they dont care because the MANAGER IN CHARGE DOESNT CARE WILL NOT BE GOING BACK. I RECOMMEND THE BURGER KING...

Hello City of North Miami Beach: I would love shared my experience with you... the evening stuff who work at this wendy's restaurant are very nasty and disrespectful, this evening I stop at drive through to buy my Son a 10 piece nuggets meal. First I stayed 30 minutes before someone take my order, when I finally get to the window another 10 minutes after, I asked the cashier please let me know before you take my money if the food going to take long cause I have somewhere to go, she's look at and closed the window and take her cellphone, I stayed for 5 more minutes she's doesn't opened I moved to next window she aslo closed the window on my face also and they all inside laughing. all I mentioned those nasty girls can't work in a restaurant where poeple need and deserved good services.. I will never step my feet at the...