Rustica Hondureña Restaurant — Restaurant in North Miami

11/16/23

It’s been 8 days now since I received my first time food order from this restaurant and the food was beyond recognition burned and 100% completely unacceptable. I have reached out to the establishment and requested a full refund and I have provided pictures seen below of the extremely poor food given to me and my family to consume. I was told I would be getting a phone call from the manager and a full refund and that has not happened 8 days later. At this point I feel not only ignored but also completely disrespected. At this point I consider this a complete waste of time and I am going to assume that the $71.00 I spent was a donation to this establishment. Keep in mind that eating out and ordering from a restaurant is a luxury not a necessity. I truly believe in the long run your ignorance and lack of communication on your part and your intentions of not making the right decision and making me and my family whole again due to your mistake will in the end affect your business. I do have several recommendations to make:

Management- Please re-train your managers to provide good customer service by at least acknowledging the fact that a mistake was made and that efforts to make corrections are being made to further prevent this from happening again in the future. Ignoring your calls and not commenting on your negative reviews just shows a lack of respect towards the people that keep your doors open daily.

Cooks- Please use my donation to send them to culinary school where they can be properly taught on how to cook food properly and where they will learn to not serve any food to a paying customer that they themselves would not serve to their own family. I truly believe a hotdog could not be warmed up in a microwave that has preset cooking times on it without it being burned and then served in your establishment. This needs to be addressed immediately.

In closing I truly hope that my recommendations are at least considered and somewhat applied because in the end it’s in your best interest as a Honduran restaurant in your community.

11/15/23 I have contacted the merchant again today at 10:08 AM and I was told that the manager is not there and that they don’t know when the manager will come in. I am being told that my money will be refunded, but I am yet to receive a refund or a callback from any manager in order to have a positive resolution on this matter. I have asked and requested for the establishment to do the right thing and fully refund me my money due to the poor quality of food that I received and completely inedible. I was told that the manager would reach out to me today. It’s 5:10 PM and I still have not received a call back. I will update my review if and when the right thing has been done and corrected.

Me he puesto en contacto con el comerciante de nuevo hoy a las 10:08 a. m. y me dijeron que el gerente no está allí y que no saben cuándo vendrá el gerente. Me han dicho que mi dinero será reembolsado, pero aún no he recibido un reembolso o una devolución de llamada de ningún gerente para tener una resolución positiva sobre este asunto. He pedido y solicitado que el establecimiento haga lo correcto y me reembolse completamente mi dinero debido a la mala calidad de los alimentos que recibí y que son completamente no comestibles. Me dijeron que el gerente se pondría en contacto conmigo hoy. Son las 5:10 p. m. y todavía no me han devuelvan la llamada. Actualizaré mi revisión si y cuando se haya hecho y corregido...

Decidi probar las baleadas para almuerzo ya que trabajo a un bloque del establecimiento. La baleada es mediocre, la toritlla de harina rica pero la mantequilla no tenia mucho sabor y apenas le hecharon queso. Me la comi por que bueno, tenia hambre. Ordene un vaso de nance y era pura agua con sabor a nance, no lo liquaron bien o no lo colaron y casi no tenia azucar. El jugo estaba insipido y probablemente no sera uno de mis restaurantes hondureños que frecuente.

I work a block away from this restaurant so i decided to try out a baleada for lunch. I judge my honduran restaurants by their baleadas. If they can't master such a simple delicious item then I probably wont return or order other items off the menu. The baleada was ok, I've tasted way better. My favorite part was the tortilla since it had a nice texture however the mantequilla was very runny, too runny and they barely put any grated cheese on it. As I was already there I decide to order a nance juice, BAD CHOICE, I'd probably had give it two more stars if the juice had been better. Seems like they gave me either the leftover scraps of the juice, since it was very watery, barely any sugar and they didn't strain or blend the nance properly so it had a really thick texture. The place gets two stars for the ambiance. It's a nice small space with a contemporary decor. However, I'd rather sit at a not so hip or maybe a not so great looking restaurant if it means the food will be delicious. Hope this helps you...

Unrecognizable, Burnt and heavily saturated with cooking oil:. This one is actually hard and sad. It's a scene right out of "Kitchen Nightmares". Chef Gordon Ramsay would of 86 our "Take out". "Stop ✋serving it to the customer"! Why would the chef serve a dish like this? Why would the owner of the restaurant allow this sort of behavior from his/her chef? Would the chef or restaurant owner serve the items that they sold us to their immediate family or closest friends? Simply put, of course not, they would be embarrassed and ashamed to be viewed poorly by their immediate family or closest friends! But it's okay to serve it to "Paying Customers" what do they know anyway, they're just a bunch of fools who really don't know anything or care what good food looks like or how good food is supposed to taste. If either one did "Care" they would make sure each dish not only taste good but looks good too. This restaurant owner & chef have clearly lost their drive, that passion that they once had for the food, for the culture and for their community and thats whats hard to bare and actually sad about the...