Burntwood Tavern

So….. I debated about writing this review. I have eaten here for the last 3 nights (staying at a nearby hotel) and it has been great. Friendly bartenders, good wine and great food. Last night was a different story. It actually felt like a different restaurant. I know it was Valentine’s Day and it was busy, but I always sit at the bar, and for those of us traveling for work and away from our loved ones, that’s no fun either. I sat down at the bar and the bartender came over after about 5 minutes to clear the food and crumbs. She was a little short with me but I didn’t think much of it. It took her 5 minutes to come back for my drink order. She dropped my drink so fast I couldn’t place my food order. Another 5-6 minutes goes by and she’s says “ oh, do you want to order food?” Um, yes, it’s dinner time and I have a menu in my hand. She takes my order. My food comes all at once -salad and meal- a pet peeve of mine. Not her fault but I also notice that I have no utensils. I try to catch her attention, but she’s clearly more interested in the men at the bar. The woman next to me also tries to get her attention. It’s about 5 more minutes and 3 “excuse me”s before she looks at me and says “what???” I ask for utensils and she says that someone will have to get me some. The woman who brings them to me 3 minutes later tell me that “it’s not my job to do this, but I’m helping out”. By now, my food is cold. I take 2 bites and can’t eat it because the sauce is congealed. I eat the salad and push the rest away. The bartender doesn’t say a word to me. She calls the manager (who also says nothing) over and then hands me a check. They took off $15 out of a $24 meal and I only ate the side salad. I questioned her and she said “ well, you took a few bites of the food”. As I was getting out my card to pay, she calls the manager back and points at me and says “she’s not happy”. The manager takes off the entire meal ( which was not the point). At no point did I get an apology or even an excuse. I hear lots of stories about waitstaff being treated badly but what about when they treat customers badly?? I have no choice but to eat out when I travel for work, but I do have a choice of WHERE I eat. I was looking forward to eating at this place for the rest of the week. They have good food and a decent menu. But now someone else will get my money. Sorry to say that some people should not be in the service industry.