Captain Hooks Seafood & Grill

I just want to give an honest review and say that the customer service here as well as the food was pure trash. I came here Aug 6th and as you all know everyone was experiencing power outage issues all around the area. So I called and they were open so I decided to try their food on a whim. Terrible terrible decision. Not only did it take forever to get here (and I don’t live far) because of road closures etc but I received terrible food and service. First of all I don’t know who they are getting to lie about the chicken Philly on the reviews but it is absolutely disgusting. It literally taste like chicken chopped up with sloppy Joe mix on it. All they put on it was meat, cheese and onions. How is that any type of Philly?? Absolutely gross. Secondly, they did not put my side of onion rings in the bag. You gave me a receipt with what was on the order so how is it that you didn’t put everything in the bag?? I call about it and was placed on hold nobody came. So I hung up and called back no answer. So I call private what do you know an answer. Long story short the cashier proceeds to tell me they don’t have a manager and they cannot refund me for the food they didn’t give me because I left the store. Oh I’m sorry I didn’t check the bag. I thought that maybe umm you know I would get what I actually paid for! After all I did spend $18.50. No one offered any type of way to correct this or anything not even an apology. I will never come to this place again. So unprofessional and not only that from what I taste absolute garbage this is not a lie. You’re better off going to Charley’s. Zero stars if I could. And now that I think about it I think they actually gave me someone else’s order.