Dairy Queen Grill and Chill

My husband ordered a white on white cake for my granddaughters birthday tonight from DQ in North Olmsted. (They don’t like the chocolate). He asked for noon pick up but I couldn’t pick up until 3:30 or close to 4. Unfortunately they had a power issue. I feel bad about that but the manager was very sitting outside and when I asked, said it was my fault for not picking it up at noon. Really?? I went to the DQ in Rocky River with the BEST service from all 3 workers but I needed to buy the white & chocolate. I get it. They can’t just make it for me on the spot. An hour later the manager called wondering when I’m going to pick up the cake. I told her I had to settle for a cake that is going to be 1/2 eaten. She was very nasty on the call again berating me multiple times that it’s my fault for not picking it up at noon. I’ve been in retail my entire career. The least I would do is say ‘I’m sorry this happened.’ I would not blame my customer and I’d also ask my customer to drive on down as power was restored and pick up the cake on me..or even 1/2 price to satisfy this family and customer. It was so awful.