Jersey Mike's Subs — Restaurant in North Olmsted

Ah, Jersey Mike's, a place of promise that, upon our recent visit, reduced itself to the epitome of dismal customer service. The walls echoed with the melancholy of abandonment as we, famished guests, waited a quarter of an hour in an empty chasm of disregard. Patience turned to torment under the unwelcoming gaze of Chronos. It was as if we had wandered into an episode from 'The Twilight Zone', invisible to the world.

The staff, shrouded in the disarray of tardiness and the vestiges of missed alarms, shambled around as though touched by the spectral hand of ennui itself. They appeared like phantoms emerging from an ether of neglect, far removed from the ethos of service with which they should have been imbued.

In lieu of smiles or the faintest inkling of courtesy, we were greeted with demeanors as icy and unnerving as a wintertide crypt. It seemed as though each staff member, in their own unique way, bore an unsettling resemblance to Poe's raven, perched upon the bust of Pallas, coldly declaring "Nevermore" to the very concept of customer satisfaction.

Oh, Jersey Mike's, what a pitiful spectacle you have become, a tale told by an idiot, full of sound and fury, signifying nothing. The gloomy depths of your customer service serve as a stark reminder of how far the noble art of hospitality has fallen. Perhaps, like the House of Usher, it's time for a catastrophic downfall to allow for a...

This was my first time going to Jersey Mike’s, and all I can say is my experience was ok. I mentioned a couple times that it was my first time. Not that big off a deal. They didn’t seem to care. I also saw/heard that you get a free cookie if it’s your first time lol nope not true. When I asked the manager his face said to me is she crazy then blatantly said no, and then gave me a smile but, not a smile like I’m sorry you don’t get a free cookie smile but a smile like is she serious. Haha Yes sir I’m serious I dont joke about cookies especially if there is a free one. I dont think cookies are anything to joke about. I could be wrong maybe that’s just at certain Jersey Mike’s. So I just bought a cookie. It was a great cookie. Other than that the food was delicious. I was so excited to be there and left the experience feeling a little annoyed. What about you ask yep you guessed it not getting a free cookie. Anyways I will be back because the food was good. Just don’t go in there thinking you will get a cookie. You will be disappointed and left with no cookie. Worst combo. If I was him I would of gave me that cookie. I looked like a sad puppy when he said no to the cookie. Lol but hey it’s cool. I still enjoyed the one I...

This has been my go to for years, the owners are so fun and silly - very personable! Then.. the last couple of times, there is a short white female who is MISERABLE! One guy started my sandwich, I got a club and decided I didn’t want ham on it. He said kindly said I’ll give you a little extra turkey since you didn’t get ham. Super cool, 5 stars for him. This short lady comes out asks what I got and said “oh no waaay too much turkey,” proceeds to grab a handful of the meat off the sub and give back to the guy! She dropped half on the floor and told him “that’s double meat and she’s not gonna pay for it so we aren’t giving it to her.” Mind you she didn’t ask me to pay for it or to keep it? Made him put the part that she didn’t drop back into the cooler! NOT SANITARY at all - it was just on bread, what if someone has a gluten allergy? And the half she dropped on the ground now goes to waste! She was so rude to me and said “if you think I’m gonna let you keep that I’m gonna charge you double!” She’s so rude and unfriendly every time I go in there. I love the owners but would rather go to a different location so I don’t have to deal with such a...