Burger King — Restaurant in North Platte

I ordered on their app. When I arrived at the store, there were several cars ahead of me in the drive thru. Not a problem. I was patient. When it was my turn to order. I was not greeted and after 5 minutes, I called Hello. I was told it would be a few more minutes. No apology, nothing. After 10 minutes of that, I got angry. I called Hello 3 more times and got no response. When I pulled around the store, there we NO cars in the drive thru. I had 4 cars behind me. I was so mad, I went to the window, told them my order number from the app and to cancel my order. The cashier looked shocked. What do they expect when they treat their customers like they are an inconvenience?! I shouldn't be surprised. This is not the first time I had to wait to order or wasn't greeted. But it is the first time I had already ordered and paid through the app. I'm not...

The North Platte, NE Burger King definitely needs some customer service skills. We stood and waited dorever, not once was acknowledged. All while the staff is fighting in front of the entire lobby. Finally when someone came to the register she was yelling at another employee in the lobby because he was late and yelling at another manager complaining about taking orders. We finally placed our orders and whdn we got them they were wrong. Again when I took it back. No one would acknowledge me again. The main manager told a customer to wipe off tables. She told him she doesn't work here. His comment was you worked for me last summer. Really?!?! Nice! The ONLY reason we stayed was because this day was my son's day and he picked the place to eat. We were both disgusted with the mass chaos and all the fighting! Not how a business...

The drive threw line was long the cashier could hardly hear to understand my order food was decent but the online app operations didn't work as they were sappose to the coupon codes were unsubstantiated as advertised we asked for a free size increase and was charged asked for 2 orders of frings but was given one fry and one onion ring it works but still the online application coupons And drive threw were a hard sell on returning based on advertising and miscommunication we were stuck questioning ourselves how could something so simple get complicated I blame corporate for not keeping communication of what on the application and whats available locally to avoid any unpleasant confusion ordering couponning finding a happy medium of quality quanity and affordablity...