Chick-fil-A — Restaurant in North Richland Hills

I’m going to write this and say, I’m not a confrontational person so when this happened I was completely taken back by it. I usually go up here as a regular like most of us are and never have issues but today it just seemed like a couple of the staff woke up argumentative and combative. I ordered through the drive through to make it easier and how it’s usually gone when ever I’ve ordered is the two lanes after the merge are used and occupied for people waiting for their orders to help control the flow of traffic cause let’s be honest it gets extremely crowded and packed. I decided to use the outside lane to help more people pull through the drive through to let orders out easier until I looked back to see a female staff worker getting extremely irate over an individual on the inside lane not wanting to pull up because she was waiting for her order. I can see how that’s frustrating but doesn’t justify you raising your tone and then getting mad about it and brining it to the next costumer. The same worker approached me to tell me I was in the wrong lane and that the outside lane was an exit lane but how is that so when others have used it the same as me and there are NO signs indicating it’s initial use. I waited for my food until a man approached me to tell me yet again I’m in the wrong lane. I explained to him why I was in there but it turned into a back and fourth about its use. If the outside lane is used for that purpose only establish that clearly and have postage saying “ exit lane” instead of nothing at all because how others have used it it most certainly was not. As much as they try to control the flow of customers they should also clearly indicate what is what because other locations have never had issues that I’ve been too and they managed the overflow extremely well. This store in particular on this day with this round of staff,...

EXCELLENT SERVICE... LINE IN DRIVE-THRU WAS VERY LONG I COULDN'T BELIEVE IT BUT IT WAS WEDNESDAY NIGHT AFTER CHURCH PLUS THE LADY AT THE COUNTER WINDOW SAID THAT SOME SOCCER TEAM JUST LET OUT MIGHT HAVE BEEN THE HIGH SCHOOL AND SO THEY WERE ALL GETTING CHICK-FIL-A AND BUT SOME PEOPLE HAVE TO PULL OFF TO THE SIDE AND WAIT ON THEIR FOOD I DON'T KNOW WHAT THEY ORDERED BUT WHEN I GOT UP TO THE WINDOW THEY GAVE ME A COKE EXACTLY HOW I ORDERED AND WAFFLE FRIES ARE GREAT AND THE CHICKEN SANDWICH WAS INCREDIBLE I ASKED FOR PICKLES ON THE SIDE I MEAN IT WAS AWESOME SO AND SHE WAS QUITE PLEASANT NOT EVEN TEASED HER ABOUT ALL THE YOU KNOW ALL THE PEOPLE I'VE NEVER SEEN A LINE SO LONG AT ANY FAST FOOD RESTAURANT MUCH LESS CHICK-FIL-A MY ONLY NEGATIVE IS THAT IT'S THE LOCATION IS NOT THE BEST IT'S HARD TO GET INTO IT'S IN A GREAT LOCATION AS FAR AS BUSINESSES BUT JUST BECAUSE OF THE WAY THE CITY DOES THE DRIVE-THRUS AND THE TURNS AND THE LIGHTS RIGHT THERE AND IT'S REALLY CLOSE TO THE INTERSECTION OF 820 AND RUFE SNOW SO IT'S EXTREMELY BUSY AND BOTH LANES ARE THREE LANES GOING AND COMING ARE THREE LINES WIDE AND THERE'S NO DIRECT TURN INTO CHICK-FIL-A I SAW YOU KIND OF GOT TO GO AROUND THIS WAS MY FIRST TIME ACTUALLY TO GO TO THIS CHICK-FIL-A SO AND IT WAS NICE SO I COULD HAVE MISSED SOMETHING BUT I WAS THINKING ONE OTHER TIME YEARS AGO I'VE MADE OF DRIVEN TO THIS THIS ONE AND I REMEMBER BEING HARD TO GET INTO CUZ I WAS THINKING THAT THE WHOLE TIME I WENT OVER THERE SO I MUST HAVE GONE AT SOME POINT THAT'S THE ONLY THING NEGATIVE I MEAN THE FOOD WAS HOT THE FOOD WAS DELICIOUS A SERVICE WAS EXCELLENT EVEN THOUGH THE LADY WAS STRESSED FROM ALL THE PEOPLE SHE WAS STILL EXTREMELY FRIENDLY AND KIND AND EVEN TOLD ME TO HAVE A GOOD NIGHT SO GOD BLESS CHICK-FIL-A AND...

First off, I had to repeat myself about 4 times on what I wanted and I was very clear of what I wanted my order to be. I ordered a kids meal chicken nuggets with fries and apple juice and ordered an extra side of Apple Sauce. I get home and I find that the fries were not in there. Third, after looking at my order I pulled out the chicken nuggets and almost had to put on my glasses to see them because that's how small they were . After sitting in traffic for 30 minutes to get there and after going through all the stress and being ripped off with the tiny portions I didn't want it anymore and I called to get a refund in which I was declined . They were only going to give me a refund for me not getting my fries and for the skimpy little nuggets I was given. I said forget it I just won't be back to any of their restaurants ever again. I should have went to McDonald's , would have got more for my money. I shouldn't have to check my bag to see if everything was there or up to my expectations. $6.50 is too much for what I ordered . I should have been given a refund on all of it but I guess they would rather keep my $6.50 than have me for a customer. I won't be back there anymore or any other one for...