Mario's Pizza Shop — Restaurant in Northampton

Mario’s should review the surcharge policies they’ve recently implemented as they are contrary to the Visa/MasterCard rules. First, debit card purchases can not be assessed a surcharge. Second, credit card surcharges can not be greater then 4% of the purchase. Third, online and phone orders must be informed as to the surcharge. Further, the credit card company has to be notified by the merchant 30 days prior to adding the surcharge and finally, the surcharge has to be a separate line item on the receipt. Mario’s has obviously decided to ignore these rules and taken upon themselves to reach into their customer’s pockets at their discretion.

We’ve been going to this pizza place for over 10 years. We’ve supported them through COVID with take outs. So, they’ve now jumped on the COVID business bandwagon to reach deeper into their customer’s pockets by ramping up prices and adding a $1.00 charge if you use a credit card for the purchase. Of course it’s because of “COVID”. I didn’t realize the credit card processing costs were so high!

This is the very first time any business has done this to me that I know of. I wouldn’t have known it at Mario’s either except the receipt I signed just had a total amount not itemized. Only after asking the counter person why it seemed like a big amount for such a small order I was told about the extra charge. Which by the way was not mentioned on the phone order. The medium pizza was around $13.00 plus $1.00 plus tax and this skimpy medium pizza came to $ 14.00something. This will be the last visit to Mario’s for us and for the rest of their customers…bring cash.

I firmly believe many businesses have been and still are affected by COVID, but many businesses are just hiding behind this easy excuse to gouge complacent customers. This may seem like a small issue, but it represents today’s business environment and Mario’s attitude toward their customers. Pizza was just ok….

Update…..now they’re getting very creative with a “work around” the credit card policies. NOW there’s signage at the entrance and at the register “Pay with cash and get a discount”!!!!!!! Isn’t that the same thing as paying more with a credit card?….oh yeah, gas stations do it too. Why...

Raw dough, bad communication, poor customer service. My family ordered a large take out dinner for 12 people a few weeks ago. A couple pizzas, Stromboli’s, chicken tenders for the kids and some garlic knots. When we got the food back home and served it out to our family we noticed very quickly nothing was cooked through. (We had actually noticed at Mario’s during pickup that one of the pizzas looked underdone and the girl at the counter said “That’s just the cheese, it’s cooked”). Unfortunately, it wasn’t, and neither was the rest of our order. All the dough was undercooked. We ordered a good amount of food, $98 dollars worth to be exact. We had to take turns in the oven making sure everyone’s food was recooked and safe to eat. When we called to let them know they assured us it had never happened before, gave us Enzo’s name and said our next meal is on them. We called today to just order for our family of 4 and I asked respectively if they would honor it for us after our experience. We were told we had a $10 credit for our bad experience and when we had explained that we were told we could have our meal taken care of, Enzo asked my husband “well did you eat the food that you had to recook? “. Of course we did, we were starving and had a family of 12 to feed and were not driving back, plus there was no refund offered! We have been going to Mario’s for years and will not be back. Working in the industry for as long as I have, I was very disappointed in the quality, the hospitality and the...

Long time patron of Mario's Pizza in Northampton. Since the day they opened their humble pizza shop, the two owners came from Italy and since the first day they worked long hours to get established in Northampton and they have gained a large group of regular customers. A family buisness with the new generation taking part in the pizza shop they serve fantastic Italian dinners as well as excellent pizza, steak sandwiches, meatball parms., great burgers and salads and much more! And they offer alcohol on the premises though i dont drink alcohol myself. Plenty of parking in their parking lot and employees that are very kind to all customersm..In all the years i have enjoyed their fine food and drinks, there has never been 1 time where they gave me an incorrect order. They are out to please every customer and are always very accomadating to make sure you have a great dining experience every time! If you have never been to Mario's then when you are in the area, stop by for a bite to eat. You will be glad...