Starbucks — Restaurant in Northampton

This store CONSISTENTLY fails. I have worked in customer service, I have actually worked for Starbucks (2010-2014) and I normally give the benefit of the doubt but this store just can’t get it together. My order does not change, it’s a simple iced coffee with no sweetener and a splash of milk. The thing that gets me is they won’t admit when they’re wrong. Today they very obviously ran out of iced coffee, ok that happens; but when I noticed it was taking over 15 minutes past what time the app said the order would be ready I knew something was wrong. At this point I see someone fumbling around to brew a batch of iced coffee, they did not even know the setting for the brewer and had to go look it up. Most other Starbucks would let the customer know, hey we are out of iced coffee is there something else I can make for you? But no. When I asked point blank if they were out of iced coffee they just shrugged and said they would make more… never mind the people waiting for nearly 20 minutes for a single iced coffee. They just don’t seem to care in the slightest about a guest in their store having a...

Text School I do not recommend it's been trouble School so-called professionals are non they need to be educated they really need to be reorganized they are sharing the school with another cool school there is two schools in one and the kids are older they come into wherever they want it's destructive right now there's a lot of issues going on they don't handle the situations with the children the way they should it needs to be cleaned up and found separated and find a different place to put the older kids from the other school that they're emerging in the same school I don't understand that why would you put older children with kids I see bullying I see the other kids from the supposedly it's separated but those kids come to the areas where the younger kids are I've seen them push them I seen them swearing yelling threatening and...

This is what we lost the Main St store for?? Not welcoming or friendly at all! There were 4 employees working, 4!! And not one of them greeted me or said a word!!! I stood there for about 5 minutes which big deal but when my order came up my name was called. I sad have a great day thank you and the girl said NOTHING… just walked away… this is complete and utter nonsense that we lost our friendly, happy, wonderfully staffed store for this cold not intimate at all, rudely staffed one… all over a drive thru?!?! Starbucks in stop and shop doesn’t have a drive thru, why didn’t you close that one down… I won’t be coming to Starbucks anymore after I use my points up. This ruined it for me, I had a great routine going that I felt safe and finally happy like the world was...