Chipotle Mexican Grill — Restaurant in Northampton

My dearest Chipotle,

I am so sorry that this location utterly butchered the greatness that your food chain brings to the world. My chicken quesadilla order, that I’ve been ordering for four years, has never been correct at this establishment. The chicken appears as though blood is pouring from its fresh carcass. My white rice is typically significantly oversalted to the point where I must bring a water bottle to quench the unwavering thirst that follows one bite of rice. The beans taste fresh, fresh like horse manure, and the workers, significantly understaffed, look like I kidnapped their dog and made a quesadilla out of it. Overall, your restaurant is dirty, understaffed, incapable of making a simple quesadilla, and I would be willing to buy it for $20. If you are interested,...

Severely understaffed for the volume. The guy ringing people out just disappeared and his coworkers had to call him repeatedly to come out and his job. Once he was back he just stood around complaining that there were only three employees while not contributing in any way. Then he had the gall to yell at the two employees that were actually helping customers. The cherry on top was when he walked into the back, iPad in hand, and left the two other employees that were actually trying to do all the work. Gotta love managers who don’t know how to be leaders.

Online orders were completely ignored. Prior to today this location has been great, but today was a disaster. Visited on 7/9/25 after 10pm on my way...

Don’t order different size chips, they give you the same quantity regardless. Wasted $12.80 on chips (2 smalls and 1 large) for only to get less than a bag of chips from the grocery store. At least Moe's gives you chips for free and are realistic about the portion, employees must not be considering portion size for customer. Even left a tip despite the workers just lounging, they obviously were too busy to get back to doing nothing. Wasted the gas and money when the grocery store is across the road. Don’t get scammed folks, this is our third and final time it’s happened to us at this location specifically. Never had this problem at any...