Dunkin' — Restaurant in Northfield Township

I've been coming here since they opened, at first they were great, happy, friendly, spot on with everything. Now the store is full of dead-eyed employees who hardly greet you let alone provide half decent service. Im lactose intolerant and request almond milk as a replacement for cream. Im always charged extra, and hardly ever recieve it. Ive spent many days at work in pain, needing frequent breaks due to their negligence. If they cant get something this simple right, I can only imagine how bad it is for people with severe food allergies. I would not be surprised if these people were stuck with a lawsuit for...

With very few exceptions, the staff treated me horribly. You order a cappuccino, you drive away with a latte. You pay, you don’t get change back. They did not honor advertised prices on the order window, charging me a different number at pay window. The outside of the store is an absolute visual mess when you pull up, cones littering the parking lot. It’s just a nightmare place. And whenever there was a problem with orders, which they rarely get right, they were poor about handling it and very confrontational. In my experience, there are better choices for coffee in wheeling with far superior...

Folks have an attitude, never get a hello, good morning, barely a grin. I get a nod as in asking what I want, ready to push the buttons on their register. Apparently, asking a question is bothersome and get an annoyed irritated response. Since the menu screens rotate between menus I missed part of it and when asked what sandwiches they have available, all they did was turned to the side and held their arm up pointing to the menu until the breakfast sandwiches menu came back up. I stop at this location because it's the only one on my way to work. But truly considering going to one out of my way...