Glenview Grind — Restaurant in Northfield Township

My husband and I are frequent patrons at the Glenview Grind and we’ve always loved the staff, service, coffee and food. However, today was very different… We came in for just breakfast this morning and ordered two chicken sausage, egg and cheese muffins. It was a simple order that on a regular morning usually only takes about 5 minutes, but today it took 40 minutes. There were tons of people who came in after us that got their sandwiches, etc while we were left waiting. After 20 minutes of waiting we checked in with the cashier who then approached the staff to see where our order was. They began arguing and bickering in front of us instead of just making our order. We assumed they had taken care of it and we waited another few minutes and still nothing as more people received their food and coffee. After 15 more minutes of waiting, even after we asked them to make our order, they did not make it. It wasn’t until the barista asked us what we were waiting on that we finally got the help we needed. She looked puzzled and upset. The barista then asked the staff to make our sandwiches to which they began arguing amongst themselves again instead of preparing our order. They gave the barista an attitude and the barista clearly frustrated said “come on guys, make the order”. Five minutes later our order finally came out and the barista apologized on their behalf. The cashier and the rest of the staff were unprofessional. We were forced to wait 40 minutes and not single staff member (minus the barista) showed remorse or seemed apologetic. If you’ve inconvenienced a customer like that you’d think that they would have offered to refund the order, maybe give us coffee or something but we got nothing. They made no attempts at minimal customer service. We will no longer be returning there after this completely dysfunctional and...

The Glenview Grind is a cozy spot nestled in downtown Glenview. As you sip your fresh coffee and nibble on a cranberry scone, you feel the bustling of nearby downtown Glenview all around you. Shops surround the coffee shop on either side, including Tutto Bene Pasta next door which always has delicious aromas wafting out the front. Across Glenview Road you can see families enjoying lunch at Tutto Pasta. The downtown Glenview Metra station is just a short walk down the street, making this the perfect pre or post work or travel pickup spot.

The staff at Glenview Grind are beyond friendly, and they clearly take pride in their coffee and baked goods. You can tell the head barista truly loves experimenting with new roasts and seasonal flavors. Their pumpkin spice latte was out of this world last fall. The owner is usually behind the counter chatting with customers about the latest happenings in Glenview. Feels like a true community gathering place.

With big comfy chairs and small tables, it's easy to linger here for a while with your laptop or book. Free wifi lets you catch up on emails while listening to the smooth jazz playing overhead. There's always something entertaining or educational going on at the Glenview Library just a block away too. All in all, Glenview Grind is a cherished neighborhood spot where you feel taken care of with every visit. Highly recommended whether you live nearby or are just passing through...

Review posted below is my opinion:

Coffee is good. But they lose your order and then blame the customer for not listening when their name was called out. I have visited this place every weekend for 3 months in a row and has happened to me 3 times and I have witnessed it happen to other people also. The owner/manager lady always has the same excuse "where were you? Someone must have taken your order" (Basically blame the customer for incompetence of her staff) and she is pretty condescending about it.

Sorry lady, people just don't take food or beverage which is not meant for them. It might happen on rare occasions, but the frequency at which it happens here is far greater, meaning there is something wrong with your process , and fact that you use the exact same excuse every time means that you know it happens often.

breakfast sandwich- frozen stuff you can buy at any supermarket.

Conclusion -The condescending Owner/Manager needs to take ownership when her staff make a mistake and not blame the customer.

Update 10/29/23 - Lot has changed in last three years. They have improved their processes and things are lot better. This is my go to place everyday before work and for...