Jack's Family Restaurant — Restaurant in Northport

Good Day Readers. I've read about 15 previous reviews just to get an understanding of what others thought. Those reviews do not sway my input. Today, I was determined to grab pancakes from Jack's prior to going to church. There is nothing worse than being in church hungry 🤣. When I walked in, I witnessed an employee conversing with two patrons. Normally I would not place race descriptors, but during the times we are in...I feel it necessary. She was a blonde, white employee speaking with a black couple. I could not hear much of the conversation. What I did hear made me smile. She was thanking them. She was telling them that the staff appreciates their patronage. This made me smile. A timid young lady took my order: pancakes, sausage, grits and eggs. I love the pancakes, and you get 2 pieces of sausage! My order was ready before I sat down. There were a group of old men sitting at one of the large tables. One of the men commented on my left-hand dominance. We joked around for a bit. Here's the winner for me, there's a female in the back pushing out commands, as well as food. I loved her leadership. She recognized a gap between the front of the house and the back of the house. She stopped what she was doing to make a much needed on-the-spot correction. I was...am impressed! She continued this type of communication throughout the time I was here. No random conversations about non-work related matters; just getting the job done! Kudos. A large family walked in and one of the staff greeted them with a boisterous "Roll Tide!" You could tell that the senior members of the family were regulars because of the way they spoke. The older female then pulled off to the side and had a conversation with one of the employees. They were asking one another about the health of their families. I would like to note that all but one of the employees are black. All of the customers were white (minus the first couple). Regardless of what is depicted in the media... this is what common folks see. I just wanted to spread the truth. Jack's represents community. Don't let someone else's depiction ruin your joy. Take in consideration of the overall situation. Someone mentioned that there was a dog chained to the back door. Maybe there was a person who didn't have a home working there. Come get your...

The did that they did put in the order was good. Only half my order was given. The customer service was horrible. I was the first customer they were late hearing as they opened at 6am. I had been there 10 minutes prior waiting but was rudely heated with "ma'am we not ready and won't be until 5 or 10 minutes. You can wait or come." I replied "ok." And then " Ma'am did you hear what I said? " my reply was"yes, I'll wait". Upon arriving to the window after a 6 minutes wait the person taking my money was ruder than the one on the voice box. I now learned that they were different after speaking with the manager who was first said to be unavailable because she was working in the back line while the workers ruining someoes business. I tried calling corporate and I guess they don't want to know about the craziness because find the proper number was a doozie to only have the system not give you the option over the phone or website. This happened Sunday April 27 2025. We must do better. The was given as a review because the food that was given was...

Food was ok but staff is struggling. The person at the drive thru never said a word to me even though I thanked them. It was obvious that person didn't want to be there. It was as if they were mad at me. I guess with the labor shortage they were strecthed thin. I most likely will not go back but I don't entirely blame my bad experience on Jack's itself. These days its just a matter of trying to get a body to help and I understand that. Regardless they should try to still make it a somewhat enjoyable experience. UPDATE: After having 3 really bad experiences here I think this place has finally turned the corner under new management. For the 1st time they actually got my order right and the person at the window was nice and respectful. Their mac and cheese and new cookies were great. Overall a much better experience hence my rating was upgraded to 4 stars and ill go back...