McDonald's — Restaurant in Norwell

This used to be my favorite McDonald’s location due to its convenience and very quick service. I’m afraid it’s slowly gone down hill over time. It started with missing items with every order and then progressed to some rude staff. Unfortunately, I’m not the only one who has had experiences like this. This evening my fiancé went to retrieve a mobile order from the drive thru. When he received his order he noticed part of it was missing so he asked the worker for the rest of his food. The worker (a young female with curly hair) gave him attitude and told him it’s in the bag and to look again- she then quickly walked away. He sat and waited for her to come back and told her again that half his order is missing. She then found the rest of the order and basically threw it out the window at him. I know customer service can be exhausting/frustrating especially after a long day… but this is no way to treat a customer. McDonald’s should be ashamed of the staff at this location, and it’s partly the franchise owner of this locations fault; they need to be retrained, or initially trained better. I’ve never seen such rude staff anywhere in my life than at this McDonald’s… and I do a lot...

Work in construction so I can't use the drive-thru do to the size of the work truck/construction vehicle. I went into the lobby where no was attending the register so I had to use the kiosk no big deal. As I waited I witnessed 7 vehicle pull in the drive-thru place their orders and leave. As I waited another customer was also trying to get lunch he was a senior citizen & only had cash. 10 minutes passed before he was attend to and my or took 20 mins to receive. When I entered the lobby no one was in the lobby nor the drive-thru so it boggles my mind were this establishment standards are. Drive-thru should not get priority over the lobby especially if it's first come...

I used to love it not anymore though. Since the order area is 2 lanes they NEVER get my order right. The last straw is tonight. It takes for ever and repeating myself 3x for a Bacon McDouble with cheese and one without cheese plain 6 nuggets. A hamburger smsll frie and 2 medium frie. We get the fries. Then the burgers are singles. They completely forgot my burger and the nuggets. I'm Done here for a while. Last time. The gave me a buttermilk chx sandwich instead of the 4 tenders. Try telling that to a 13 year old boy twice. Talk about loosing it. You owe me big time for my pain and suffering. PS They also leave the phone off the hook so you can call...