Mak's Roast Beef & Pizza NORWOOD — Restaurant in Norwood

Used to order take out from here allot. It's a fine place but if they make a mistake the owners get very defensive and don't seem to make things right judging by my own experience and reading the other comments. And I fully understand things happen and it's part of ordering out. It's not the end of the world and people are human. My last delivery was right before closing. It was a small pepperoni pizza and salad. The pizza looked like it slid around in the car on the way there. The cheese and pepperoni completely slid off and had solidified so there was no patching it back together. I called the girl back and mentioned hey no worries things happen but do you think I could be credited the cost of the pizza for the next time I order (it was right before closing so they wouldn't be able to remake it). She was super sweet and said she would pass along the info to the owner and to call back when he was in the shop. He was very agitated and defensive questioning the validity of my request as if I was trying to swindle him out of 12 bucks for a small pizza. I just said forget it and haven't gone out of my way to order from them since. Not saying I will never eat from there again but I certainly...

Service is about as friendly as the one you'd expect at MCI-Cedar Junction with no masking in sight and no warmth of any kind.

I'll go ahead and ignore their inappropriate sign trying to blame president Biden's administration for the rise in food costs, which is incredibly inaccurate and would require a lengthy lesson in logistics and supply chains and will instead focus on the food.

The pepperoni pizza was fine, the tuna sub was fine but I was not that impressed with my Jr. Roast Beef sandwich. It was okay but I've had much better at Georgio's in Brockton. Also their online ordering makes it impossible to select mayo+bbq sauce since it forces only 1 choice on there per order which is absurd considering that a 3-way roast beef sandwich is the standard.

Lastly, my Greek salad. I had asked for extra pepperoncini, only to get home, open my bag and find half a pepperoni stick on there on top of my salad. Who in their right mind wants pepperoni on a salad?

Yikes....

I almost left a lengthy comment. But i don’t think think my experience needs to be aired publicly with those details.

The food is great. It was my go to place for me and my daughters, however there was a misunderstanding and it went from our little mommy and daughter place to being somewhere I would no longer take them to because of a terrible misunderstanding and being made to feel uncomfortable.

The chicken wings were cooked perfectly and it was the cheese on the pizza that we loved.

Food is great, family is great, we simply had a bad experience through a misunderstanding but the details belong in an email, my review for the place is honest, the food is great and the family who owns the place I once met and they all seem very humble.

It was enough of a misunderstanding that i myself would not go back but would...