Domino's Pizza — Restaurant in Novato

Everytime I order from this location I am disappointed. Twice now I’ve ordered a Buffalo chicken pizza and get no Buffalo sauce. It’s disgusting. The first time I ordered delivery and had them redeliver. The second time I ordered pick up. Lowkey biting myself for not checking the pizza upon pickup but also I was in a time crunch and had to leave asap. When I went in to pay the lady working said that they had just done a big order. I left a tip since I get what it’s like to work in food service. I was kind and patient. When I got home and my boyfriend told me there was no Buffalo sauce on the pizza I immediately called the store for a refund as I did not have the time to go back. They told me they can’t refund a partial order. Then I said that’s ridiculous since they messed up my food. Then they said they could give me a store credit and I demanded they give me my money. I talked nicely but firm and the lady on the phone just was not helpful at all. After going back and forth she said she would have to reverse the charge and then recharge me for the rest of the food. At that point they should have just refunded the whole order and secondly why did I have to argue with the person on the phone to get the refund. If you ask me it seems like that person...

Ordered online at 11:30pm and it said pizza will be delivered in approximately 25-35 min. It has now been 2 hours. I am writing this review at 1:27am. I had called the store and talked to the manager who told me their computers had been "acting up" and telling people inaccurate times so I asked when she thought the pizza would arrive. She told me the driver left to deliver my pizza about 6-7 minutes prior to my calling and that he should arrive any minute. That was at 12:30am. I love Domino's pizzas and have never had any serious problems with them but this is ridiculous. I cant even call the store anymore because the call gets automatically rejected since their business hours are closed at 1am. I am very mad because I live 6 minutes from the store and even if the driver had to deliver other pizzas there is no reason he should take an hour and 20 min AFTER the "corrected time" the manager told...

Honestly, This is the worst and most embarrassing experience i've had in front of my family when i ordered from this restaurant pasta and philly cheese steak sandwhiches from this place. Towards the end of our meal here at our home my brother lifted up his half eaten sandwhich with MOLD IN THE BOTTOM OF THE BREAD SLICE !!! Now that being said, our family lets things things fly by when there is bad customer service or they mix up our order but this is seriously a health hazard. When we called the Manager from this restaurant he didnt even APOLOGIZE and he quickly hung up. So just be carefull and take a quick look at everything in your order before you take a bite of your...