Super disappointed with this place. We ordered the vegetarian quesadilla (clearly listed on their menu) and were told by the lady at the counter, “Since it’s meatless, let’s do double cheese.” Definitely sounded like a helpful suggestion. When she asked what salsa we wanted and I asked for a recommendation, she replied, “Let’s do both since they're both really good!” - again, very casually, as if it was all part of the order.
What she didn’t mention was that every “let’s do” came with an extra charge, which added up to $8 more without any heads-up. That’s not okay and definitely a shady selling tactic.
The worst part? The “vegetarian quesadilla” had literally zero vegetables. Just cheese. Literally her "let's do double cheese" Cheese, that's all. When I asked about why does it not have any fajita veggies, she told me that’s how they do vegetarian here with just cheese. Are you serious? No peppers, onions, mushrooms - nothing? Then why does your menu say vegetarian quesadilla? Shouldn't it mention it as cheese quesadilla?
This felt more like a bait-and-switch than a meal. Misleading, overpriced, and honestly, not the worst tasting food. P.S. "both salsas are really good" was also a...
Read moreWorst customer service of my life. Didn’t even get to eat dinner… Manager is RUDE. The seating for the restaurant has chickens that will eat your food. As soon as I went to sit, a chicken started eating my burrito. When I said I wanted another one..because the chickens ate my burrito they refused. Was told they would replace my lettuce and guac (items on the side) but not the burrito which was eaten and had an ant on it which I’m assuming the chicken left behind. Was then told that they wouldn’t make me a new one and didn’t want to refund me. The girl at the order window was asking me for my order number and the manager was screaming at her “don’t refund her that’s a waste of food!” But thankfully she did it anyways. I asked why not just make a new one bc I can take the refund and literally stand here and buy the same thing. The manager then screamed at me saying that the chickens aren’t her fault and people complain and it’s a waste of food to make me another. didn’t even get to eat dinner. If you have a problem with your guests complaining about chickens regularly…instead of yelling at the customers, DO SOMETHING ABOUT...
Read moreAll tacos are good in their own way. When you are hungry, the tacos are even better. But when comparing tacos to tacos, that's a different story.
As far as fish tacos goes, this place calling themselves the best tacos in Hawaii (see their sign), you either 1. Never had a fish taco before in your life, or 2. Doesn't know what a fish taco supposed to be like, or 3. Your tasting palette is so F'ed up you have no clue what good means, or 4. You were so hungry you had no idea.
These fish tacos are among the worst I have had on the island. Trust me. You don't know a good fish taco until you had a real good fish taco. If all your prior experiences on tacos involve a bell (ie Taco Bell), you haven't got a clue.
The small chunks of fish were overcooked and dried and lost all juices and chewy. Just because you stuff some fish meat into tortillas, don't claim to be Hawaii's best. It's a joke. The only thing you are the best is Hawaii Best Joke of a Fish Taco.
Anyone thinks these tacos are great, wow, I hope you get try some real good ones elsewhere then you'll know what I am...
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